Position Overview:

As a Server Assitant in our esteemed fine dining restaurant, you will play a crucial role in executing the service standards for each Residency that has been set forth by the Directors of Ritual at Manresa. 

Your responsibility is to ensure an exceptional dining experience for our discerning guests in a multicultural setting by providing support to the Service Team. You will provide this through your knowledge of cuisine, ingredients, techniques, being able to accurately describe dishes to guests, and perform service mechanics on the floor. 

Your team oriented and hospitality driven mindset, attention to detail, and commitment to service excellence will contribute to the success of our fine dining establishment, where diverse perspectives are celebrated. 

This position will have the opportunity for upward movement within our Service Team.

Key Responsibilities:

Food Running:

• You will need to be ready to answer all guest questions on the story, preparation, cooking techniques, product and ingredients of each dish. 
• You will need to be willing to adapt your communication style with each visiting Chef and Team.

• Demonstrate a deep understanding of the menu, including ingredients, preparation, and cultural considerations. 
• Must demonstrate a keen awareness of guest allergies and dietary restrictions.
• Communicate menu details with cultural awareness and enthusiasm.

• Able to perform service mechanics on the floor - pouring water, clearing and marking tables.
• Supporting all needs of the Captain and the dining room's needs.

Quality Control:

• Regularly inspect your station for cleanliness and adherence to deep clean schedules, set up and break down. 

• Must participate in ensuring your station and dining room is ready for service

Team Collaboration:

• Collaborate with other service team members - both internal and visiting teams - to ensure a seamless service. 
• Effectively communicate within the team, embracing and celebrating diversity.
• Maintain a positive attitude at all times. 

Problem Resolution:

• Openly communicate with Captains and Management if there is a problem. 

Development:

• Provide ongoing coaching to enhance skills, promoting a diverse and inclusive service approach, and continuous learning with all on the Food Running Team. 

Continuous Learning:

All members of the Ritual Team are required to do self-study on all visiting chefs, restaurants and the countries/cities they are located. 

Qualifications

• Proven experience in a reputable restaurant or hospitality setting.
• Michelin/ Fine dining experience.
• Strong communication and interpersonal skills.
• Attention to detail and a passion for delivering exceptional customer service.
• Must be a team player, flexible, adaptable and open minded.

Required Skills

• Fine Dining Service
• Wine Service
• Customer Service
• Attention to Detail
• Food Safety Knowledge
• Positive Attitude
• Service Procedures
• Teamwork
• Communication
• Product Awareness and Education