Casa Cruz New York, is located in a six-story beaux arts townhouse on 61st Street, between Park and Madison Avenue. Casa Cruz New York has 220 seats across five floors and is open for dinner and drinks. We are focused on the design, development and operation of hospitality brands that, at their core, are about bringing people together. For us, great hospitality starts with our professional and dedicated Reservationists.

We seek responsible, kind, hardworking individuals, with a positive and professional attitude and work-ethic. Our ideal candidates will bring genuine passion for service, hospitality, and enjoy working in a fast paced, high energy work environment.

Responsibilities:

• Greeting and assisting guests; ensuring a seamless flow through the reservations process 
• Coordinating and communicating with Management openly regarding reservations
• Speaking clearly and persuasively in positive or negative situations 
• Responding to Partner reservation emails in a timely professinal manner
• Upholding service standards to ensure a memorable guest experience
• Maintaining and upholding our company's vision and values
• Demonstrating a passion for details and a willingness to learn
• Exhibiting a familiarity with daily menus
• Maintaining a safe, sanitary, and organized work environment

Skills & Requirements:

• Being Personable, positive, and gracious
• At least 2 years in a Reservations or Guest Relations position in a upscale dining setting
• Knowledge of Sevenrooms and Resy
• Demonstrate clear written and verbal communication skills
• Able to work in a team environment and welcome feedback and direction
• Lift up to 25 pounds of weight
• Fluent in both written and spoken English
• Ability to reach, bend, stoop, climb up and down stairs, walk and carry multiple objects

Please note: This job description is not intended to be all-inclusive. This position may be required to perform other related duties to meet the ongoing needs of the restaurant.                   

Casa Cruz is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.