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Store Lead
Matchaful - Nolita
217 Mulberry St, New York, NY 10012, United States
Matchaful - Nolita hiring Store Lead in New York, NY

Matchaful - Nolita hiring Store Lead in New York, NY

Matchaful - NolitaMore Info

Full Time • Hourly ($19.00 - $21.00) plus tips
Expired: Jan 7, 2024

Sorry, this job expired on Jan 7, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details

MATCHAFUL Store Lead

Matchaful offers sustainable Japanese matcha and active botanical nutrition. We have (6) cafe locations in NYC and are passionate about leading the matcha movement in a thoughtful, elevated and respectable way. Making matcha is all about the highest level of integrity, recipe mastery, and the energy to showcase your creations. We are looking for caring and diligent Store Leaders to join our growing team.

As Matchaful’s Store Lead, you'll be responsible for leading the daily operations, people, and sales initiatives at your location. You will help to ensure the highest level of quality for our incredible matcha-based wellness drinks and food, maintain an organized & aesthetic location, and uphold the highest level of customer service—all while forging unique connections with our staff and our guests.

About You:

Experienced leader comfortable managing a team

Appreciative of aesthetics with an eye for detail

Extreme care for the café space, both customer facing and back-of-house

Clear and effective communication skills to employees, customers, and management

Excellent customer service skills and desire for connecting with our community

Commitment to improving our café operations and presentation

Requirements:

3+ years of hospitality leadership experience

Wellness background | major plus

Food handlers permit | required after 30 days

Core responsibilities: 

  • Lead Matcharista team by providing exemplary customer service, sales, and team support.
  • Track progress and motivate team to achieve store priorities and directives, including sales goals
  • Oversee shifts to ensure productivity and cleanliness standards are met and exceeded
  • Ensure staff comply with dress code, etiquette, and DOH policies. Assist in disciplinary measures
  • Train staff on new menu launches and to develop their skills, communicating performance updates to General & People Managers
  • Assist with onboarding new team members to your location
  • Attend weekly manager meeting to review location and company-wide priorities and sales goals
  • Coordinate schedule and ensure shifts are covered when staff are sick or no-shows, communicating needs and changes as-needed to your staff
  • Conduct weekly and monthly inventories in MarketMan, place orders to suppliers, and communicate shortages and repairs to management. Keep storage areas tidy and organized
  • Collect and respond to feedback from customers and staff and create solutions to improve overall performance of your location

Compensation Details

Compensation: Hourly ($19.00 - $21.00) plus tips

Estimated Weekly Tips: $160


Required Skills

Customer Service

Leadership

Scheduling

POS Systems

Communication

Team Management

Organization

Positive Attitude

Read more

View Job Description

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Breakfast / Brunch, Desserts, Vegan / Vegetarian

Cafe, Bakery / Patisserie

Part of Matchaful

Matchaful is a female-founded purveyor of premium Japanese matcha and active botanical nutrition. To us, these two elements—matcha and botanical nutrition—are inherently linked in support of your daily ritual. With a focus on quality, we hand-select ingredients to create nutrient dense products with functional health benefits and fresh flavors. Each Matchaful product is crafted with care to benefit overall wellbeing.

Our philosophy and nutritional approach find their roots in the ancient art of tea. We seek to live with mindful intention, creating harmony within our community. Through this mindset, we embrace the shared experience— highlighting the intrinsic beauty and connection between people, nature, the tangible objects used in one’s daily routine, and the cyclical pattern of life itself.