The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. We are in the heart of the Seaport in New York. Each of our restaurants offers a unique experience, including The Fulton by Jean-Georges, Malibu Farm, Pearl Alley, The Greens, and more to come in the future! Whether you are looking for a family feast on the cobblestones, an intimate dinner on the pier, or hosting a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests. 

POSITION SUMMARY

Reservationists play a crucial role in ensuring unparalleled hospitality by facilitating guest reservations and inquiries, delivering exceptional service, and upholding the highest standards of customer satisfaction.

ESSENTIAL JOB RESPONSIBILITIES

• Efficiently manage and organize dining reservations for multiple restaurants, closely monitoring and updating availability
• Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
• Provide guest information about operating hours, rates, or quality of service
• Collaborate in printing and updating menus across multiple restaurants, ensuring accuracy and consistency
• Coordinate with the team to ensure all printed materials, including menus and promotional materials, are up to date and readily available
• Accurately receive and process payment information for bookings
• Deliver excellent customer service and handling of all guest complaints, general feedback, and service requests

• Complete all assigned side work relevant to guest interactive service
• Follow all company policies, procedures, and guidelines
• Consistently report to scheduled shifts on time and ready to work in proper uniform
• Operate ethically to protect the assets and image of the company
• Performs other duties and responsibilities as per business need

KNOWLEDGE, EXPERIENCE AND SKILLS

• Minimum of two years' experience in a premium fine dining restaurant setting
• Proficient in Microsoft Word; familiarity with design software such as InDesign preferred
• Exceptional phone etiquette and professional communication skills, both verbal and written
• Proficiency in online reservation systems such as Resy or similar platforms
• Dedication to delivering exceptional dining service with a keen eye for detail
• Strong organizational and multitasking abilities
• Enthusiastic and outgoing demeanor, coupled with a customer-focused approach
• Team player capable of adapting to dynamic environments
• Ability to work independently and collaboratively in a fast-paced setting

• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Must be passionate, entrepreneurial, and dedicated to success

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

COMPENSATION

The base pay range for this position is $19.00-$23.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Creative Culinary Management is an equal opportunity employer.