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Creative Culinary Management Company hiring Reservationist in New York, NY

Creative Culinary Management CompanyMore Info

Full Time • Hourly ($19.00 - $23.00)
Expired: Jan 4, 2024

Sorry, this job expired on Jan 4, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. We are in the heart of the Seaport in New York. Each of our restaurants offers a unique experience, including The Fulton by Jean-Georges, Malibu Farm, Pearl Alley, The Greens, and more to come in the future! Whether you are looking for a family feast on the cobblestones, an intimate dinner on the pier, or hosting a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests. 

 

POSITION SUMMARY

Reservationists play a crucial role in ensuring unparalleled hospitality by facilitating guest reservations and inquiries, delivering exceptional service, and upholding the highest standards of customer satisfaction.

 

ESSENTIAL JOB RESPONSIBILITIES

  • Efficiently manage and organize dining reservations for multiple restaurants, closely monitoring and updating availability
  • Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
  • Provide guest information about operating hours, rates, or quality of service
  • Collaborate in printing and updating menus across multiple restaurants, ensuring accuracy and consistency
  • Coordinate with the team to ensure all printed materials, including menus and promotional materials, are up to date and readily available
  • Accurately receive and process payment information for bookings
  • Deliver excellent customer service and handling of all guest complaints, general feedback, and service requests
  • Complete all assigned side work relevant to guest interactive service
  • Follow all company policies, procedures, and guidelines
  • Consistently report to scheduled shifts on time and ready to work in proper uniform
  • Operate ethically to protect the assets and image of the company
  • Performs other duties and responsibilities as per business need

 

KNOWLEDGE, EXPERIENCE AND SKILLS

  • Minimum of two years' experience in a premium fine dining restaurant setting
  • Proficient in Microsoft Word; familiarity with design software such as InDesign preferred
  • Exceptional phone etiquette and professional communication skills, both verbal and written
  • Proficiency in online reservation systems such as Resy or similar platforms
  • Dedication to delivering exceptional dining service with a keen eye for detail
  • Strong organizational and multitasking abilities
  • Enthusiastic and outgoing demeanor, coupled with a customer-focused approach
  • Team player capable of adapting to dynamic environments
  • Ability to work independently and collaboratively in a fast-paced setting
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Must be passionate, entrepreneurial, and dedicated to success

 

PHYSICAL REQUIREMENTS

  • Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.
  • Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

 

COMPENSATION

The base pay range for this position is $19.00-$23.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

 

Creative Culinary Management is an equal opportunity employer.


Compensation Details

Compensation: Hourly ($19.00 - $23.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Resy

Reservation Management Platforms

Communication

Conflict Resolution

Telephone Skills

Professionalism

OpenTable

Organizational Skills

People Skills

Microsoft Office

Phone Etiquette

Computer Skills

Administrative Skills

Multitasking

POS Systems

Fine Dining Service

Guest Relations

High Volume Service

Hospitality Driven

Microsoft Word

Teamwork

Proactive

Problem Solving

Office Suite Software

Team Player

Work In a Fast-Paced Environment

Reservation Systems

Guest Reception

Following Instructions

Guest Interaction

SevenRooms

Read more


View Job Description

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American, Californian, Farm To Table, Seafood, Oyster Bar / Raw Bar, Bar Snacks

Restaurant Consulting, Other

Part of Creative Culinary Management Company

The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. We are in the heart of the Seaport in New York. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, an intimate dinner on the pier, or hosting a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests.

Floor ManagerExecutive Sous Chef