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Catering Coordinator
The Langham, Boston
250 Franklin St, Boston, MA, United States
The Langham, Boston hiring Catering Coordinator in Boston, MA

The Langham, Boston hiring Catering Coordinator in Boston, MA

The Langham, BostonMore Info

Full Time • Hourly (Based on Experience)
Expired: Jan 4, 2024

Sorry, this job expired on Jan 4, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

PRIMARY OBJECTIVE OF POSITION:

To be the “first impression” for all guests calling into the Catering Sales department to assist the caller and take inquiries in a friendly, professional manner. To support the Catering Sales team, Conference Services team, and the Director of Catering & Conference Services by ensuring a successful operation of the office administration and daily functions. To work with the Catering Sales & Conferences Services teams to support their objectives to seek out and maximize hotel revenue opportunities.

 

RESPONSIBILITIES AND JOB DUTIES:

  • To ensure the Catering Sales & Conference Services teams are provided with accurate and effective administrative backup, support, and information with which to carry out their roles successfully
  • To assist and develop working relationships with external and internal customers, representing the company and becoming a known point of contact
  • To provide accurate, up to date information to appropriate internal contacts, responding to requests on time, and maintaining a working knowledge of the hotel’s products and services
  • To book all internal department meetings and hotel trainings with internal contacts, booking meeting space, and creating banquet event orders to distribute to operations departments
  • To manage all One Year Anniversary stays for wedding clients
  • To distribute banquet event orders, BEO counts and changes; communicate effectively and efficiently with the banquet, culinary, and AV teams
  • To continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
  • To maintain an accurate Delphi database for catering and updating information when necessary. This includes but is not limited to updating seasonal Banquet Menus and updating Delphi resources as needed
  • To develop and utilize a working knowledge of Catering Sales & Conference Service Managers’ events within a rolling 10-day cycle
  • To manage the Delphi and associated software systems, ensuring operating procedures and standards are met and new staff trained in their operation
  • To provide account management support when Catering Sales & Conference Service Managers are out of the office, including but not limited to: checking email, informing managers of any customer issues, assigning follow up to the appropriate manager, and partnering with the Catering Sales and Conference Service managers regarding all catering related responsibilities
  • Assist with banquet functions as a registration attendant when needed

 

PHYSICAL DEMANDS:

  • Digital dexterity, e.g., using a computer keyboard, computer/software applications
  • Stand, sit, reach, grasp, lift/carry, walk, climb, kneel, squat, bend, push/pull.

 

SPECIAL SKILLS REQUIRED:

  • Sets high personal performance standards with a strong performance record and the ability to work in a fast-paced environment.
  • Excellent communication skills in both written and spoken English. Communicates openly and clearly, develops positive working relationships at all levels, and manages conflict effectively.
  • Presents compelling arguments that persuade others. Motivate and inspires others to perform.
  • Adapts quickly and positively to new situations and continues to be productive in changing circumstances.
  • Ability to use and create written (verbal/visual) sources of information, e.g., read reports, procedural documentation, and reference materials.
  • Make decisions requiring limited judgment, e.g., task sequencing, filing, and tracking email.
  • Perform activities requiring sustained concentration, e.g., training, designing, and planning work.
  • Use non-verbal/visual sources of information, e.g., reference graphs, tables.
  • Use electronic and oral communication to perform work, e.g., answer telephone, greet visitors, and conduct in-person and virtual meetings, client entertaining, and domestic and international travel.
  • Prompt and systematic decision-making skills and prioritizing workload.
  • Good interpersonal and presentation skills for working with third-party partners and the internal marketing with an executive team.
  • Due to the cyclical nature of sales, the work schedule may vary to reflect the business needs of the hotel/clients. 

 

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

  • Two-year degree minimum & Hotel experience preferred

 

 


Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Hotel Discounts


View Job Description

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Luxury Hotel

(617) 451-1900

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