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Guest Services Agent
Fasano Fifth Avenue
815 Fifth Avenue, New York, NY
Fasano Fifth Avenue hiring Guest Services Agent in New York, NY

Fasano Fifth Avenue hiring Guest Services Agent in New York, NY

Fasano Fifth AvenueMore Info

Full Time • Hourly ($28.00)
Expired: Jan 3, 2024

Sorry, this job expired on Jan 3, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year


Job Details
Fasano Restaurants and Hotels is a Brazilian-based hospitality company specializing in boutique hotels and Italian restaurant concepts. Their first New York property, Fasano Fifth Avenue, is a full service boutique hotel, located on the Upper East Side of Manhattan. Their first restaurant in New York is located in the heart of midtown East.

The Guest Services Agent checks guests in and out of the hotel. This may include verifying guests' registration information, processing payments, issuing room keys, and directing guests to rooms.

Responsibilities:
  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating telephone and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.
Qualifications:
  • High school diploma or suitable equivalent.
  • 1+ year of front desk agent experience preferred.
  • Well-groomed, professional appearance.
  • Outstanding written and verbal communication skills.
  • Team player.
  • Physically agile, and able to stand for extended periods.
  • Available to work shifts, over weekends, and on public holidays.
  • Luxury hospitality experience preferred.
  • Able to work flexible schedule in order to accommodate business levels.
  • No visa sponsorship. Applicants must have US work authorization to be considered.

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.
Languages: English is a must. Portuguese is a plus.


Compensation Details

Compensation: Hourly ($28.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Reservation Management Platforms

Communication

Telephone Skills

Conflict Resolution

People Skills

Phone Etiquette

Organizational Skills

Professionalism

Computer Skills

Office Suite Software

POS Systems

Hospitality Driven

Problem Solving

Microsoft Office

Teamwork

Proactive

Team Player

Read more


View Job Description

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Italian

Boutique Hotel, Full Service Hotel, Luxury Hotel

2 Employee RecommendationsSee Details

Fasano Restaurants and Hotels is a Brazilian based hospitality company specializing in boutique hotels and Italian restaurant concepts. Their first New York property, Fasano Fifth Avenue, is a private residence club and boutique hotel located on the Upper East Side of Manhattan.

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