Position Summary

A host at Legacy Records is responsible for acting as a liaison between the guest and FOH team while creating a welcoming environment for all guests. They must have strong guest recognition skills and must be able to utilize our reservations platform, Resy, to the standards and guidelines of Legacy Records.

Key Relationships

Working closely with the FOH Managers to create a seamless front door experience for all guests.

Legacy Records & DHG Policies and Guidelines

• Arrive on time and “floor-ready” for all scheduled shifts. Arrive to work following dress code guidelines and standards.
• Clock in and out for each scheduled shift and shift break. Exhibit accurate and effective use of time and attendance portals and procedures.
• Abide by all Legacy Records and Delicious Hospitality Group (DHG) Policies and guidelines.
• Due to the risk that workers in New York City face who perform in-person work or interact with the public, Delicious Hospitality Group will continue to require proof of vaccination from all employees. Delicious Hospitality Group will continue to require proof of vaccination prior to an employee’s first day of employment.

Front Door & Guest Experience

• Maintain an understanding of the front door policies and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout service.
• Anticipate guest needs at the beginning of their experience in the restaurant and create strong guest relationships and regulars. Create a welcoming environment for guests upon arrival and departure.
• Ensure constant communication with staff members and management as necessary at all times during service in order to serve guests to the best of our ability and to support each other.
• Demonstrate speed and accuracy when using the Resy platform during service.
• Must be able to provide accurate table updates and assist in running a waitlist if necessary.
• Responsible for distributing soignée tickets.
• Reliably complete all assigned sidework.
• Responsible for keeping coatcheck neat and organized and setting teammates up for success for the following day.

MENU KNOWLEDGE

• Must be able to be proficient in menu knowledge and be able to answer questions on hours of operation, restaurant history and basic information about DHG and the sister restaurants.

QUALIFICATIONS/SKILLS

• Previous experience as a Host in a high-volume restaurant with similar standards as Legacy Records.
• Experience working with either Open Table or Resy platforms.
• Excellent communication skills to connect effectively with guests and co-workers.
• Excellent communication skills.
• Ability to Multitask effectively.
• Strong understanding and knowledge of applicable NYC DOH standards.
• Previous restaurant experience preferred.