Boka Restaurant Group, in partnership with The Hoxton LA, is currently seeking an Administration Operations Manager for several new restaurant concepts at The Hoxton, Downtown LA. 

ABOUT BOKA RESTAURANT GROUP: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here: https://www.bokagrp.com/ 
 
ABOUT THE HOXTON, DOWNTOWN LA: Serene bedrooms, two restaurants, and a rooftop pool for catching those rays, all in one very grand historic building on LA’s buzzing Broadway. We’ve got our lobby serving up coffees, brunch and delicious California fare on the weekend. For nightly dinner or poolside cocktails, head up to Cabra for Peruvian-inspired fare, plus a stunning golden-hour view of LA.

General Description: This position supports each of the restaurants within The Hoxton, DTLA hotel. In addition, this position assists the Chef Partners, General Managers, Event Sales, Culinary and Dining Room leaders onsite. This position is responsible for office management, reservations and financial reporting/budgeting and manages a team of hourly employees to complete these tasks.

Schedule:

• Tuesday – Saturday; however, schedule may vary with business levels and administrative needs.

Responsibilities:

Financial Reporting/Budgeting:

• Performance and Acumen
• Follow guidelines and procedures set by Accounting and senior management
• Oversee financial reporting processes, including maintaining logs & submitting end-of-month reports
• Manage cash procedures at restaurants, including monthly safe audits, managing petty cash requests & reimbursements, and change orders & deposits
• Manage the lifecycle of an invoice, including entering invoices into Receiving Logs based on expense coding completed by management team members and assisting with Bevager maintenance
• Assist senior leadership in defining restaurant success metrics, and build & maintain restaurant Scorecard & Dashboard

Regular Financial Tasks:

• Data entry and submission of the receiving log to BRG accounting
• Audit and reconciliation of daily tip sheets
• Daily bank counts and safe audits
• Petty cash distribution and tracking
• Daily cash deposits
• Processing change orders
• Assist BRG accounting team in handling CC charge back information requests
• Daily property wide financial reporting and tracking as needed including score card entry
• Data entry and distribution of Daily Sales Trend Trackers
• Data entry and distribution Daily Labor Trackers
• Organize invoices/items/transfer sheets for EOM invoicing
• Weekly/Monthly reconciliation reports for IRD
• Assist with systems for general operations, monitoring revenue and profitability
• Assist accounting team with invoice/billing issues associated with Fintech
• Monthly audit of Amex receiving log
• Twice weekly submission of invoices to Bevager (beverage inventory) and XtraChef (food inventory)
• Daily cash handling and weekly deposit reporting
• Training and coaching of all Office Admin employees
• Responsible for providing itemized and signed receipts to Hoxton Hotel LA upon request

Purchasing Oversight:

• Responsible for maintaining purchase history & ordering from Amazon account
• Maintain purchasing budgets and declining balances per profit center

Office Management:

• Liaison between The Hoxton, DTLA Hotel business office and BRG

Human Resources Administration:

• Follow guidelines and procedures set by HR and senior management
• Manage external postings of hourly job requisitions, as requested by the restaurant management team
• Oversee hourly employee onboarding experience and monitor adherence to HR procedures including ADP and 7Shifts
• Using HR systems to maintain hourly employee documents, including a calendar for performance review cycles, keeping food handler/basset/allergy certifications organized, sending reminders to employees for required renewals of certifications, and handling filing of disciplinary forms and terminations
• Jointly with the General Managers, oversee daily labor audits, entry of tips into timekeeping / payroll system, and troubleshooting issues with tips or hours on hourly employee paychecks
• Manage hourly employee payrolls and hand off complete and audited payroll for final review by HR team, including pay period audit of tips, hours & overtime, and uniform deductions
• Assist BOH/FOH managers in timekeeping adjustments and collect/maintain all adjustment forms
• Administer sick pay, meal break penalties, reporting time pay, etc.
• Assist HR with insurance enrollment
• Escalate all major employee concerns and issues to senior management, as required

General Office Duties:

• Be a leader in developing and cultivating a professional and growth-focused positive work environment
• Attend management & HR meetings and trainings as assigned by senior management
• Answering office phone, checking voicemail, managing general email inquiries, distributing messages
• Receiving all mail, opening all envelopes, distributing to appropriate people and locations
• Assist in making reservations from phone and email requests
• Assist in receiving and storing or equipment and supplies
• Upkeep and resupply orders of all menu paper
• Maintaining menu PARs, making menu updates and printing menus for the restaurants
• Maintaining cleanliness and organization of the office
• Ordering supplies when needed
• Maintaining permits, licenses certificates of insurance and keeping them organized and current including health inspection reports and HACAP plans
• Support team with special projects, tasks, and duties, as required for restaurant operations and assigned by senior management

Reservations:

• Manage Reservationist Team
• Oversee Guest Communications
• Ensure team members are up to date with current operational dynamics
• Manage voicemails and other property specific communications regarding hours of operation, closures, and special events

• 1 or more years in a similar role
• Human Resources experience
• Proficient in Microsoft 365
• Highly organized
• Excellent written communication skills
• Supportive and empathetic 

This is an ideal position for someone who is dedicated to providing great service and is seeking to become a member of a hard-working and fun team! 

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!  Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team! 

BENEFITS & PERKS: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!