General Description: Hosts are responsible for providing warm hospitality to guests, managing reservations and walk-in diners, helping to facilitate the flow of service throughout the night and maintain a general command of the food and beverage menu. 

You will work to provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible.

Key Responsibilities

Reservations & Communication:

• Maintains warmth and hospitality in all correspondence with guests
• Has a strong working knowledge of Resy reservations software and reservations policy
• Set up the host stand and dining room according to step-by-step guide and specifics laid out in the service manual
• Work with the rest of the service team to ensure that the dining room is fully set up in time, offering help to teammates as necessary 
• Encourages walk-ins and bar business
• Helps coordinate large party reservations, private dining requests or special circumstances with management 
• Maintain a warm, hospitable and friendly environment for guests and co-workers; this is the top priority
• Greet guests and determine the best way that we can take care of them: seat reservations, send guests to the bar, maintain a waitlist when necessary, all while constantly communicating with the guests 
• Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)

Menu Knowledge :

• Maintain an understanding of Argot food menu and have the ability to clearly describe our offerings 
• Have a grasp of Argot’s beverage program and be able to summarize our philosophy and identify our different offerings 
• Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff

Brand:

• Understand and communicate Argot’s values and brand philosophy to customers and staff and set the tone for a positive work environment
• Promote the Argot vision while establishing us as an innovator within our industry
• Actively involved in Argot publicity opportunities and community outreach
• Walks the talk with who we are and what we stand for internally and externally
• Brings to life a guest-centric vision with our retail operations

Additional Skills and Responsibilities:

• Shows a desire to learn about wine and develop within our company
• Demonstrates good organizational skills with an eye for detail
• Exude excellence in hospitality 
• Passion for exceptional hospitality in food and beverage
• Ability to adapt and thrive in a fast-paced, entrepreneurial environment
• Self-driven, results-oriented, and a passion for excellence
• Has lots of fun at work but is not afraid of putting in longer hours when required
• Highly effective communicator through email, phone, video, and in person
• Up to date and passionate about culinary trends in the United States and abroad

Experience/Education

• Minimum 1+yrs experience in a restaurant
• Ability to lift and move 50+ lbs
• Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, and POS systems
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business 
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential functions 
• Ability to perform essential job functions when working under stress, in fast-paced environments 
• Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook 

Argot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.