Primary Objective of Position :

Provide service, order taking and delivery of food and beverages items in Travelle Restaurant. Provide friendly, courteous, anticipatory and professional service to guests while maintaining the highest level of service as per Langham Hospitality Group and Forbes standards.

Responsibilities and Job Duties :

• Responsible for the proper set-up and cleanliness of section throughout shift with attention to detail
• Thorough understanding of and ability to provide explanation of all food and beverage menu items and ability to guide guests with dietary requirements in a courteous and friendly manner
• Responsible for the food order taking by repeating the order to guest/clients for accuracy
• Responsible for beverage/wine order taking and ability to guide within guests preferencesResponsible for replenishing beverages such as coffee, water and other beverages as needed
• Responsible for inputting orders in Point of Sale system and processing checks per hotel standards; responsible to complete end of shift transactions accurately
• Cooperate closely with other members of the outlet team including servers, porters and kitchen associates
• Responsible for guest satisfaction by resolving complaints to ensure fine dining experience
• Responsible for side work to include inspecting linen, china, silverware and condiments
• Provide knowledge of the hotel, facilities and local city attractions to respond to guest/clients inquiries
• Attend all training sessions as determined by supervisor
• Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed

Experience Required :

• High School diploma or equivalent preferred
• Strong experience as a server in a luxury hotel restaurant environment preferred with a minimum 2 years of previous restaurant serving experience required
• IL Sanitation License, TIPS and BASSET licenses required
• CPR Certification and/or First Aid Training preferred
• Luxury hotel restaurant experience preferred
• Knowledge of Point of Sales system preferred

EOE, Including Disability/Veterans