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Front of House Manager
Mercy Me
1143 New Hampshire Ave NW, Washington, DC 20037, United States
Mercy Me hiring Front of House Manager in Washington, DC

Mercy Me hiring Front of House Manager in Washington, DC

Mercy MeMore Info

Full Time • Salary ($65k - $75k)
Expired: Dec 20, 2023

Sorry, this job expired on Dec 20, 2023. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

Mercy Me, part of Unordinary Hospitality Group, located in West End - Washnington DC, dynamic South American inspired place, blending the elements of a restaurant, bar, and lounge into a captivating experience. 

Our culinary and beverage inspiration derives from the rich elements of South American cuisine, respecting its time-honored traditions while exploring the ever-evolving cultural influences that have shaped the remarkable culinary traditions across Latin America. 

We are seeking to hire a dynamic and experienced Front Of The House Manager to join our award winning hospitality team. 


Benefits:

  • Salary range of $65,000-$75,000 per year
  • Comprehensive Medical, Dental and Vision Insurance
  • Flexible Savings Account/Healthcare Savings Account/Dependent Care Savings Account
  • Commuter Benefits
  • Paid Sick and Vacation Days
  • Dining Discounts 

Duties & Essential Functions (these are not all-inclusive):

  • Promotes the core values and culture of Mercy Me/Unordinary Hospitality, including but not limited to excellence in food and beverage, service, and hospitality.
  • Works with the General Manager and Director of Food & Beverage to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience.
  • Trains, schedules, and delegates work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists according to standards for hospitality and excellence in conjunction with all FOH management team members.
  • Coordinate with Director of Food & Beverage with continued update on training material as well as service tools.
  • Provides and oversees the service for all VIP customers when on property.
  • Develops positive customer relationships and addresses customer service needs.
  • Hosting regular service class for all departments and curate continued educational opportunities.
  • Fulfills monthly report on the state of service quality at the restaurant. This includes any patterns in service flaw, team member performance, shift in team culture and morale.
  • Take full ownership of daily guest reviews. Follow up internally and make direct reach-out to guests within 48 hour window.
  • Appraises staff performance and provides feedback to improve productivity.
  • Develops strategies for better workplace efficiency and goal achievement.
  • Liaises between employees, the General Manager (“GM”), and the Director of Food & Beverage.
  • Oversee the environment of the music: including but not limited to music, lighting, temperature.
  • Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.
  • Maintains physical facilities within the restaurant space.
  • Previous management experience preferred (1-2 years).
  • Knowledge of POS (point of sales) systems.
  • Must be able to lift heavy boxes.
  • Ability to walk, stand, and bend for extended periods of time over multiple floors.
  • Occasional kneeling, bending, crouching, and climbing is required.
  • Available to work weekends, nights, and holidays as the business dictates.
  • Fluent in written and spoken English.

Compensation Details

Compensation: Salary ($65,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts


Required Skills

Wine Service

Customer Service

Leadership

Communication

Service Procedures

Scheduling

High Volume Service

Conflict Resolution

Food Safety Knowledge

Organizational Skills

Teamwork

Inventory Management

Wine Knowledge

Events Management

Beer Knowledge

Team Training

Read more


View Job Description

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Argentinean, South American

Full Service Hotel, Boutique Hotel, Luxury Hotel, Hotel Group

Part of Unordinary Hospitality

What is Mercy Me at Yours Truly DC Hotel
Mercy Me is a South American inspired restaurant | bar | and dining lounge nestled within Yours Truly Hotel Lobby. Our menu pays homage to the rich tapestry of South American cuisine, blending traditional flavors with influences from historical migrations and contemporary culinary trends.
Who are we?
Mercy Me is operated by Unordinary Hospitality Group. Our people are the key to our success! We are a dedicated, strong family that strives to see each and every one of its members succeed. From the newest associate to our most seasoned manager, we all come together under the guiding belief that together, we can accomplish anything. We are always looking for dynamic motivated individuals who are yearning to make their mark on the world of hospitality. Located in the West End neighborhood of Washington, DC, we are close to Dupont Circle, Foggy Bottom, George Washington University, and four Metro lines.

Open Jobs From Mercy Me
ServerCook I