General Description:

The primary objective of the Wythe Hotel is to take great personal responsibility in assuring that every guest that is dining with us, staying with us, has a FANTASTIC and MEMORABLE time.  So it is our mission to go great lengths to guarantee is that every guest of The Wythe has an experience that is effortless and puts them at tremendous ease.  If we’ve succeeded in these objectives, our guests when they are far away will desire to come back again, and again. 

The reservationist is often the first impression of any new guests to the Wythe, so it is imperative to provide a warm and genuine experience to the guest either on the phone or through email. It is essential to the Wythe Hotel that all guest relations are kind, thoughtful, personal and are professional in a  manner that is consistent with our philosophy.

The reservationist responsible for overseeing the answering of all questions and bookings over the phone and email from our guests in an upbeat, positive tone; whether it is they themself or any of the hourly reservationists that work in the department.  It is the responsibility of the reservationist to act as a leader and maintain a culture of relentless enthusiasm so that whoever picks up the phone or responds to email continues this philosophy. 

It is critical that the person in this role has a keen understanding of what the business demand is for all the venues and maximizes that demand.  In collaboration with the GM’s of venues and chef partners the reservations manager should be strategizing on growing demand every day of the week. 

Growing the business requires constant daily maintenance and attention, anticipating changes in weather, local events, holidays, occupancy in hotel, weddings, large parties, partial buyouts, and guest retention. 

Job Responsibilities / Essential Functions:

• Answering phones in a polite and hospitable manner, taking reservations and guest requests, and answering guest’s questions, but most importantly to put the guests at ease! 
• Welcome all guests warmly and with a positive demeanor 
• Manages and maintains inventory uniforms for Le Crocodile, Blondeau and Events.  Communicates when pars are low, and when sizing needs to be adjusted 
• Weekly meetings with GM’s of outlets to discuss reservations, demand, forecasting and how to increase and grow businesses
• Handling the resy to make guest’s check-in and seating appear to be effortless and seamless
• Maintaining updated table information in the resy 
• Conveying all appropriate guest information to managers, staff and chefs (e.g. VIP’s, special occasions, special requests, etc.)
• Googling and identifying every single reservation  
• Collaborating with management of all venues for daily maintenance and upkeep of all guest resy profiles.  (What do they enjoy to drink? What’s their preferred table?  What dishes do they dislike?  When is their birthday?  When is their anniversary?). Giving our floor staff all the tools to personalize and tailor each guest experience. 
• Quoting accurate wait times (if appropriate) for guests
• Accommodating guest requests 
• Offering a warm farewell to every guest at the end of every call
• Immediately notifying management of any guest complaints, including any interactions with a guest that leads the host to believe that the guest is not 100% happy with their visit
• Maintaining a clean, orderly host stand/office area

Position Skills & Demands:

• Able to lift up to 20lbs
• Able to communicate clearly and concisely 
• Able to work as part of a team 
• Able to work in a fast pace, noisy environment 
• Excellent phone and communication skills