Lodi is looking for a Seasonal Host!

Lodi is one of the first concepts to join the iconic Rockefeller Center as it reimagines its retail and hospitality collection for a new era. The all-day caffè stems from Chef Ignacio Mattos, chef-owner of quintessential New York City restaurants, estela and Altro Paradiso. At Lodi, Mattos and his team draw inspiration from Italian aperitivo culture and the restaurant’s historic surroundings. Their vision is to create a neighborhood anchor, elegant and friendly—a place you can visit practically any time of day, whether for an espresso in haste or a leisurely late-afternoon cocktail on the patio.
 

Key Focus 

•   Ensure all guests consistently receive courteous and efficient service. 
•   Follow seating guidance as directed by the Manager on Duty 
•   Communicates with the restaurant staff on reservation and guest notes before and during each service. 
•   Maintains a welcoming and orderly restaurant environment.  

Personnel

• Help guide new hosts on front desk responsibilities and standards. 
• Works with the reservation team to ensure reservations are booked efficiently to maintain smooth operations.  
• Communicates with the restaurant staff on reservation and guest notes before and during each service. 

Guest Service 

• Ensures all guests consistently receive courteous and efficient service. 
• Responds positively and promptly to guest concerns and complaints. 
• Maintains guest satisfaction by following seating guidance at the direction of Maître’d or Manager on Duty.  
• Maintains a welcoming and orderly restaurant environment. 
• Builds relationships with repeat guests. 

Service Standards 

• Maintain the high standards of cleanliness and appearance throughout all areas of the restaurant. 
• Follow all company policies and procedures including recently created and evolving COVID guidelines. 
• Follow all Department of Health (DOH) standards.  

Company Values 

• Understanding that we require a positive and professional attitude in the workplace.  
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook. 

Benefits 

• Medical, Dental and Vision insurance for full time employees
• Commuter Benefits
• Paid Time Off
• Discounted Gym Membership

Physical Demands  

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.  

We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.