Deliver brilliant guest service each day, each night and every time in-between by championing our 6 X's Hotter Service Philosophy. This position participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

Duties and Responsibilities
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service, and team orientation. You will need to have the ability to create a motivating work environment driving our Whatever It Takes attitude, and have a strong passion for excellence and guest service. The ideal candidate will strive to continuously evolve and improve their performance in order to provide a Four Diamond Level of service for all guests each and every day.

SKILLS AND RESPONSIBILITIES:
-Strong organizational skills to function effectively under time constraints with particular attention to detail and quality of service, ability to establish and maintain an effective working relationship with management, associates, and hourly employees; effectively listen and administer instructions.
-Provides a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
-Update and monitor daily opening, running and closing checklist.
-Coaching and counseling of staff.
-Contribute to financial planning, tracking, and forecasting.
-Analyzes, investigates and resolves guest complaints.
-Ensure compliance with health, safety, sanitation and alcohol awareness standards
-Assist in recruiting, interviewing and training team members.

• -Responsibilities include, but are not limited to: -Knowledge of food and beverage positions within the restaurant, e.g., host person, bus person, food server, bartender, server. -Knowledge and skill in food service techniques and sales strategies. -Comprehension, knowledge, and understanding of food products and preparation. -Brand marketing and advertising experience. -Knowledge of service standards, practices, and etiquette in full-service restaurants and/or bars. -Full awareness and understanding of safety standards and sanitation practices for food and beverage service. -Extensive knowledge of wine, champagne, and alcoholic beverages. -Bachelor's degree or 2 years of relevant experience in the food and beverage industry (4 to 6 years)

• ADDITIONAL QUALIFICATIONS: -Communicate in the primary language of the hotel. -Wear proper attire at all times and be well-groomed. -Be flexible since this is a 24/7 hotel operation -Must be able to lift and carry thirty pounds. (4 to 6 years)

• Bachelor's degree or 2 years of relevant experience in the food and beverage industry

Chicago, IL 60601, US

A uniquely different type of hospitality management company, we innovate businesses by leveraging a diverse range of dynamic leaders with decades of industry expertise. We are committed to providing distinct, engaging and unforgettable service experiences that are truly aligned with the values and lifestyles of our guests.

Our people are our most important asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity of our people, which mirrors the diversity of the guests we serve.

We relentlessly pursue the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

We embrace emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online engagement with our guests.