As the Event Manager, you will plan, manage and operationally support the coordination of all event details and logistics. The Event Manager will assist the client in all aspects of building the BEO, facility arrangements, and equipment, communication of client needs to the internal team, and directly support the goals of the Sales & Events Department.

The Event Manager will work with other departmental colleagues to ensure that company requirements are upheld while ensuring the company meets and exceeds guests’ expectations.

KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

• Act as the main point of contact for event clients immediately following the booking, throughout the planning process, and during the event.
• Manage client relationships and respond 12 hours efficiently to client questions via email, Tripleseat discussions, in person, by phone, conference calls
• Proactively engage and communicate with clients to ensure a positive experience
• Ensure all event information is up to date and fully detailed in Tripleseat before deadlines
• Maintain the calendar of events through Outlook and Tripleseat while attending all necessary event meetings and calls
• Collaborate with other departments to accommodate special requests for high-profile guests, clients, and partners
• Implement event execution procedures as per the Regional Director of F&B Operations, Director of Sales & Events, and General Manager’s vision and standards
• Detail BEOs and create floorplans based on Outlets
• Manage and ensure that the BEO board is up to date
• Lead BEO meetings
• Create and distribute up-to-date event floorplans, BEOs, day of supervisor event packets, and rental orders correctly
• Assist in the setup, breakdown, and execution of events
• Ensure all event rentals are scheduled conveniently for the operations of the property
• Professionally and efficiently communicate with sales, culinary, hotel, and executive leadership as needed
• Interface with the culinary department to ensure proper delivery and coordination of food service
• Liaise with external vendors leading up to and throughout the event, including deliveries & pick up
• Responsible for collecting and organizing all final event payments as per the signed agreement
• Be the point of contact for the accounting team to ensure reports are up-to-date and accurate; correcting any discrepancies or late payments
• Process event close-out checks on the night of or following morning of each event

REQUIRED EXPERIENCE AND QUALIFICATIONS
 

• Must be capable of working in a team-oriented environment to achieve the property’s common goal of guests satisfaction
• Positive, engaging, and energetic personality
• Must be personable and comfortable with guests and be able to anticipate their needs.
• Must be organized, manage time efficiently
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal in English
• Able to handle a multitude of tasks in a fast paced environment
• Ability to maintain a clean and professional appearance as per company policies
• Multi-lingual is a plus
• Must be able to take constructive feedback and work well in a team dynamic
• Must have full schedule availability and flexibility based on the need of the business and as directed from the Director of Sales & Events
• 2 years’ experience in a luxury hotel environment or similar setting in restaurants or food and beverage
• Must have Tripleseat & Micros experience