Chicago Winery--Restaurant Server
Chicago Winery is a people-first organization. We are a boutique urban winery that prides ourselves in providing high touch hospitality experiences both for our colleagues and our guests. We believe in seasonality, relevancy, authenticity, and soulful hospitality. We believe in the beauty of expertly crafted wines and how they pair with delicious food.
We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food, wine and events. People that love to learn, share, and tell others about their stories and adventures.
Position Summary
Servers are responsible for positive guest interactions while serving guests in a professional, friendly, efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to guests’ needs, making them feel welcome, comfortable, important and relaxed. Servers embrace their role. They know their demeanor, attitude and actions play a large part in creating a pleasant atmosphere and guest experience. Servers represent the restaurant and are to provide a quality experience for guests.
Servers work in close collaboration with colleagues and kitchen and bar staff and must adhere to established health and safety standards. Servers also maintain the cleanliness, presentation and ambiance of the restaurant which is an integral part of the guests’ experience. Servers must be able to handle guest complaints in a professional, calm and respectful manner. Servers must also be able to respond to ongoing requests and feedback from guests and their supervisors.
Benefits/Bonuses
- Benefits including medial, dental and vision available to all eligible 20+ hour per week employees
- Top-notch, ongoing staff education and training provided
- Paid Sick Time
- 5 days of PTO after 1 year
- Employee Assistance Program
- 401k
- Flexible Schedules
- Employee Discount and Family Meals
Responsibilities
- Assist guests in selecting food and beverages by presenting menu, suggesting courses, explaining specials, identifying appropriate wines and answering food preparation questions
- Have an expert understanding of the restaurant’s offerings, ingredients, preparation techniques and available substitutions.
- Have an expert understanding of the restaurant’s wines
- Identify special dietary needs and allergies and communicate to kitchen staff
- Place orders exactly to customer specifications using POS system
- Serve the needs of multiple guests and tables at the same time
- Control flow of service and deliver food courses to guests in the proper order
- Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages
- Observe proper serving etiquette and techniques
- Maintain service pace by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
- Address guest concerns promptly, politely and positively
- Issue bill and collect payment from guest
- Contribute to restaurant growth and success by up-selling and creating goodwill with guests
- Attend meetings and trainings as requested by management, including pre-shift meetings
- Assist with training of new staff
- Adhere to grooming, conduct and uniform standards
- Prepare restaurant and outside dining areas by setting tables, candles, napkins, service plates, glassware and utensils
- Roll silverware, Polish glassware, set up stations, and prepare for the next shift
- Execute opening and closing procedures as directed
- Be comfortable with extreme weather during service of outside dining areas
- Other duties as required
Skill Requirements:
- Excellent communication and interpersonal skills
- Prior customer service or server experience preferred
- Knowledge of Aloha POS preferred
- Food and wine knowledge preferred
- Adaptability and ability to think on your feet
- Ability to work quickly and with great accuracy and attention to detail
- Strong work ethic
- Collaboration and dedication to team goals required
- Strong troubleshooting skills
- Strong desire to interact with customers in a service setting
- Highly organized and systematic in work
- Ability to stand for prolonged periods of time
- Ability to bend, stoop and lift at least 25-50 pounds
- Proficient in English
Pay
Chicago Winery provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status, genetics, protected veteran status,
sexual orientation, gender identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation,
and training.
