Service Manager

The Hospitality Department is looking for qualified candidates for a unique position in a dynamic role on the ground floor of our organization as we further our expansion in the fine dining sector. 

 
The right candidate for this position will play an active role in building and implementing FOH systems across multiple F&B outlets on the property and will greatly impact the success of the operation as a whole. Creativity and autonomy are encouraged in this leadership position amongst a team of passionate veteran hopsitality professionals.

Responsibilities

The applicant must possess a passion for hospitality and mentorship in this operation.  A solid foundation for food and beverage, along with a drive to train and educate the team, while maintaining a fun work environment in this high-volume operation. The applicant must also be comfortable with a number of technology platforms including Agilysys, Resy, and Seven Shifts for scheduling and labor control. 

This is a great opportunity to be part of an energetic, contemporary and diverse management team that emphasizes education and professional growth.  If you are passionate about hospitality and Food & Beverage this is a great opportunity to fulfill your professional ambitions.

Responsibilities:

• Guest interaction and satisfaction including complaint resolution.
• Maintain and ensure quality standards for an excellent guest experience.
• Review and updating of training materials.
• Continuously work at implementing, adhering to and fine-tuning systems and procedures.
• Oversee dining room operations including staff and host supervision.
• Actively train, mentor and insure Team Member compliance with all service standards to ensure guest happiness.
• Upkeep and maintenance of the facility and its equipment.
• Maintain cleanliness and sanitary standards throughout the facility in compliance with NYCDOH standards.
• Follow all cash handling procedures.
• Be proactive, motivational, and mentoring with both front and back of house staff.
• Actively participate as team player with our property-wide organization
• Ensure that compliance with all COVID-19 related restrictions and regulations are adhered to including “leadership by example” with all team members.

Job Requirements:

• Proven work experience as a Restaurant Manager or similar role
• Ability to handle significant seasonal volume while maintaining an overall sense of quality and consistency.
• A strong understanding of operations software and systems including Resy, Blanket, 7Shifts and Squirrel POS as well as leading in the new implementation of training
• NYC Food Handler Certificate or willingness to obtain.
• Ability to work long hours standing, shifts will last up to 10 to 12 hours
• Work weekends and holidays
• AM and PM shifts

• Understand, and follow the companies mission statement and core values.
• Communicate our Company Values to all Team Members including:
  • Our Vision:
    • To develop a portfolio of relevant, meaningful, and profitable brands that supports our position as the go-to, omni-channel food and beverage hospitality solution for our investors, developers, owners, and hotel partners

• Our Mission:
  • Through our Brand Criteria and Core Values we will develop, create and operate exceptional experiences designed around the individual target audience, price point, and brand.

• Our Core Values:
  • Create memorable experiences through anticipation and thoughtful execution
  • Emphasize quality at any level
  • Establish excellence through attention to detail
  • Manage with integrity, compassion & humility
  • Mentor team members through education and growth opportunities

• Our Brand DNA:
  • Inspired
  • Exciting
  • Relevant
  • Innovative
  • Timeless
  • Scalable
• Maintain a clean, safe and sanitary work environment. Keep all areas of the restaurant always organized.
• Maintain a warm, gracious and friendly attitude towards Team Members, Vendors and Guests, while contributing to a teamwork-based work environment.
• Be attentive to others’ needs and work together with fellow teammates to achieve common goals.
• Be on time and attend all required meetings either in person, phone call or video conference.
• Embody the standards of the company and brand by always displaying professionalism in person and in all forms of communication.
• Adhere to company policies and procedures regarding accident and incident reporting.
• Work safe. Abide by workplace health and safety standards and all food and safety hygiene standards.
• Take pride in your appearance while adhering to the restaurant’s dress and appearance policy.
• Perform all other duties assigned.