THE ROLE: COOKIE LEAD (HARLEM)

Shift Leads, aka Cookie Leads collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Cookie Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met and also assist with other tasks throughout the bakery including ordering supplies and opening/closing the bakery each day. The ideal candidate has strong problem-solving instincts and a knack for motivating and coaching employees.

What you’ll do:
- Supervise team members and maintain a presence on the floor, stepping in to support the team as challenges arise or when volume demands; you’re responsible for setting a positive, can-do tone for each shift
- Coach and develop team members, helping to identify and address areas of improvement as well as cultivating high-potential team members
- Support bakery management with administrative and financial tasks as needed
- Model exceptional customer service, maintain extensive product knowledge (including allergen information), and assist with delivery fulfillment
- Work efficiently and accurately while ensuring all Department of Health food and safety standards are met

What we’re looking for:
- Prior customer service, retail, and/or food and beverage experience required
- Food Handler’s/Food Protection License required
- Passion for what you do –you love motivating and leading a team and thrive in fast-paced environments
- Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues
- Eye for detail – you’re able to deftly switch between operational tasks and in-the-moment coaching, never sacrificing the quality of either
- Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand or elevate those around you. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!

Shifts Needed:
Full-time; open availability; weekend availability required

Compensation:

• $19-23/hour
• Tips eligible

Benefits:

• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement, 14 Weeks Fully Paid Parental Leave, etc.
• Two Weeks of Paid Time Off 
• 401K with 3.5% Company Match 
• Opportunity for growth and career development 

About Us:

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie and team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our company’s five core values:

• Welcome All- we are all in it together

• Work Hard and Be Nice- we go above and beyond

• Lead with Heart- we do the right thing

• Rise Up- we are proactive

• Savor It- we are present and find the fun!