The Overnight Runner is responsible for delivering items to guest rooms. As a Runner, you would be responsible for guest requests in the hotel's continuing effort to deliver outstanding guest service. Runners will also perform a range of duties including assisting guests with Room Service/Housekeeping orders, taking feedback, and ensuring the overnight shift runs smoothly.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Deliver the company experience for guests.
• Work with the hotel team to create the company experience for guests.
• Create an environment for the guests designed to stimulate all senses through personal services, amenities, and experiences.
• Follow up with guests with additional services that enhance the guests’ experience.
• Handle guest requests personally and/or refer as appropriate.
• Demonstrate company standards and values when providing service and teamwork.
• Perform Room Service or Housekeeping duties per guest request.
• Clean tables, chairs and floor area in Caffé.
• Polish silver and fold linens.
• Assist service team as necessary to meet and exceed the guests’ expectations.
• Inform management of customer feedback.
• Must be able to work the overnight shift.
• Perform other tasks as requested by guests or assigned by management.