Required Years of Experience
1 year
Job Details
Holywater is seeking a Assistant General Manager with elevated, high-volume restaurant experience. Assistant General Managers are an integral part of our collaborative front-of-house team, helping to create exceptional guest experiences and earning industry leading wages.
Holywater
Holywater is an upscale cocktail bar in Tribeca from the team behind Grand Banks (and a handful of other nautically inspired ventures). The maritime-themed, underground space consists of three intimate rooms – a cocktail bar, a lounge, and a dining room — filled with artifacts collected over the years. The menu is concise, and everything on it is what you want. It leans on classic and forgotten cocktails, wines you can feel good about, easy-drinking beers, oysters and fruits de mer, an exceptional bistro burger, and gumbo on Monday nights. It's the bar you’ve always wanted to go to.
Crew
Crew is an innovative hospitality group that creates and operates experience focused restaurants and nautical ventures in New York and beyond.
With a focus on stunning locations, committed employees, engaged leadership, and appealing food and beverage offerings, Crew has created an outstanding work environment with leading industry pay and great opportunities for advancement.
Crew is built on a simple premise: creating experiences that we love and sharing them with the world. Whether it’s sipping cocktails on a historic schooner overlooking New York Harbor or enjoying sustainable oysters in a cozy New Orleans hideaway, we focus on making the places we wish existed.
Crew's award-winning restaurants include Grand Banks (Tribeca), Holywater (Tribeca), Pilot (Brooklyn Heights), High Tide (Dumbo), Drift In (West Village), Island Oyster, (Governors Island), and Seaworthy (New Orleans). And there are more on the way.
Crew’s flagship restaurant, Grand Banks, was named "The Absolute Best Waterfront Restaurant in New York" by New York Magazine, one of the “Best Waterfront Restaurants in the World” by CNN Travel, "Best Outdoor Dining in New York City" by The Village Voice, "Best Oyster Bar in New York City" by The New York Observer, and one of the "Three Best Bars in New York" by Conde Nast Traveler.
Seaworthy topped Eater's monthly Heatmap of New Orleans Restaurants for six months post opening, and was named "Seafood Restaurant of the Year" by New Orleans Magazine, and one of New Orleans "Five Best New Restaurants" by the Times Picayune.
Vogue has named Grand Banks, Island Oyster, and Pilot the top three places to drink outside in New York City; AM New York named Pilot the Best Boat Bar in New York City; and Island Oyster was nominated for a James Beard Foundation Award for Restaurant Design.
Holywater, Crew’s most recent venture, spent it’s first six months on Eaters list of NYC’s Hottest New Cocktail bars and it’s launch was celebrated by The New York Times, Town & Country, Elle Decor, and more. https://crewny.com/
Position Summary
The Assistant General Manager is an ambassador to our community and is ultimately responsible for ensuring an elevated level of customer service. The person in this position reports to the General Manager and assists them in the daily oversight of all Front of House and Back of House operations.
Essential Duties & Responsibilities
- Assist in the achievement of financial goals while ensuring the integrity of the business
- Assist with food and beverage inventories and ordering
- Communicate with venue management daily
- Complete daily reports and checklists as required
- Comply with Crew and Department of Health established sanitation standards, personal hygiene, and health standards; observe proper food preparation and handling techniques and safety protocols
- Comply with Crew safety plan and standards as set forth in training materials
- Conduct DOH walk-throughs and enforce sanitary practices and policies for food handling and overall cleanliness ensuring Department of Health compliance; address all DOH violations immediately
- Effectively communicate guest needs with FOH/BOH and management team
- Ensure compliance with all State and local alcohol ordinances and the implementation of those ordinances
- Ensure consistency and superiority in food/drink preparation, quality, and service
- Ensure extraordinary guest service in all areas; navigate unsatisfied guest concerns while escalating serious issues to upper management
- Execute daily service and reporting; ensure consistency and superiority in food/drink preparation, quality, and service
- Execution of daily reporting
- Exercise administrative judgement; assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
- Exercise sound judgement taking into account safety, customer needs, and environmental factors
- Handle incoming and outgoing phone and electric communications on behalf of executive management in a timely and professional manner
- Manage venue management schedules to ensure optimal coverage and provide necessary flexibility to essential management coverage as needed
- Management and execution of daily service and guest satisfaction
- Management of bar and beverage inventories and ordering
- Management of overall maintenance, cleanliness, and organization of the venue and any of its related spaces. Upholding the highest of these standards to ensure compliance with the Department of Health and “A” score during inspections
- Managing daily, weekly and monthly scheduling, labor targets, and costs
- Managing the training, recruiting, compliance, and promoting of venue hourly employees
- Overall management and compliance of all venue operations
- Overall management and compliance of all venue reporting
- Overall management of the venue to ensure day to day operations run smoothly
- Oversee and participate in candidate recruiting and onboarding; process terminations
- Partner with the General Manager to curate trainings, both initial and continuing staff education; integrate practices to increase operation efficiency with collaborative guidance from upper management
- Provide friendly, gracious, motivated, detail oriented, and responsive service to create a memorable dining experience for guests
- Provide training and direction to staff regarding operational and procedural protocols
- Uphold established culture and values of Crew
Minimum Qualifications
- Ability to multi-task
- Ability to perform essential job functions when working in a high business volume, fast-paced environment
- Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
- Able to lift 30+ lbs.
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Excellent verbal communication skills
- Fluent in both written and spoken English
- General knowledge of industry safety standards and procedures
- Industry standard knowledge of classic drink recipes, beer, wine, and spirits
- Must love sunsets
- Organizational skills
- Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
- Willingness to work in outdoor climate conditions
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during entire the shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.
ENVIRONMENT
Company Culture
We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together.
We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.
POLICY
Equal Opportunity Employer
Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
BENEFITS
Employee discount, Transit benefits including biking, MTA, parking, and ride sharing
Compensation Details
Compensation: Salary ($60,000.00 - $75,000.00)
Benefits & Perks: Commuter Benefits, Dining Discounts
Gallery
