Servers oversee every aspect of the guest experience, providing excellent service and genuine hospitality. Servers are expected to follow the steps of service while contributing to the overall flow of the restaurant operations. Servers guide our guests by being experts on food and beverage menus while curating an individualized experience to the guest or group’s needs and desires. 

CORE DUTIES & RESPONSIBILITIES

• Greet guests within 30 seconds of seating. Always greet with gratitude and sincerity. 
• Provide detailed menu guidance to guests. Expected to be able to read what type of experience guests are seeking and tailor a personalized menu overview. 
• Must be experts on our food and beverage menus and offerings. Able to respond to questions about ingredients, preparation methods, and allergen/dietary restrictions to safely accommodate dining needs.  
• Anticipate guest needs and handle each aspect of the experience from the time they are seated to the time they leave.
• Guide every aspect of the guest experience by adhering to the steps of service unconditionally and consistently. Able to find ways to go above & beyond to enhance each diner's experience.
• Drive sales and the guest check average by maintaining job knowledge and paying attention to how we can always best or better serve our guests. 
• Contributing to the efficiency and overall flow of the restaurant while maintaining opening, running, and closing side work throughout the shift.
• Engage in pre-shift and other educational opportunities for continuous learning.
• Contributes to teamwork by holding self and teammates accountable to the standards of excellence.
• Demonstrate positive, productive, and encouraging work ethic. Contributes to our healthy work culture.

Professional Expectations:

• Must be a great team player to serve the team mission and each guest fully
• Emotionally intelligent and able to manage personal energy 
• Must have a good attitude and bias towards continuous growth and learning
• Takes pride in professional presentation 
• Able to stay calm and create calm in a fast-paced environment
• Has a great attention to detail and can prioritize tasks efficiently 
• Unwilling to compromise on our standards or relegate to shortcuts 
• Consistent in performance and reliability
• Able to work in sync with the flow of the restaurant