This role is for someone who can learn, adopt and improve. Has excellent problem solving skills and a passion for Hospitality. We are a small team and we are looking for someone that wants to commit to building on what has been started, creating more and also growing along with all of that in the process.

RESPONSIBILITIES:

Guest Services:

The first impression and last impression of the Lodge will come from you and your team of Front Desk Agents. This may begin before arrival and may continue after departure. We need someone that can communicate clearly both in writing and verbally, problem solve, sell, empathize and motivate (to both staff or guests). From the Service perspective you will be both Guest Facing and Administrator daily; some office and some floor.

Events Coordination:

Field all initial inquiries pertaining to Events at the Urban Cowboy Lodge. Events would include, but are not limited to corporate or leisure groups, shoots, productions, special bookings or events and all bookings over six rooms or require dedicated staff or space outside of normal operations. Organized communication with potential clients; Remote and Onsite work including; In person coordination for events; Collecting and processing payments; And coordinating staffing appropriately for events. At the time of the Event you will be leading the Hotel team in execution of planned events from setup to clean up.

Facilities & Rooms:

The Lodge is a special place. Guests remark everyday about that. The feel and look of the Lodge take a lot of work and upkeep. There is also making sure the stage is set for guests from arrival until departure. This is what they see, hear and yes, even smell. An eye for detail is key and that eye should also be able to scale up too with historical buildings comes interesting problems and a good amount of routine maintenance. You will be assisting in long and short term projects, daily upkeep and maintenance with our incredible grounds and housekeeping staff.

REPORTS TO:

Hotel General Manager

INTENTION OF GROWTH

We want you to come in and learn, participate and execute. There is a lot to learn from the brand and culture to which room door squeaks. We will be working together to create the opportunities for expanding your role as the Lodge takes on more in the future.