Position Summary:

Direct flow of service and ensure guest satisfaction. Supervise, train and schedule all floor staff. Confer with food preparation and other personnel to plan menus and other related activities. Contribute to the evolution of service, position in the market, and standard of excellence.

Tasks and Responsibilities:       

• Interview, hire, evaluate, reward, and discipline FOH personnel.
• Orientate, motivate, train, and educate all FOH personnel in Restaurant policies, procedures, and rules
• Ensure proper coverage is in place depending on business volumes for each area of the restaurant during your shifts
• Effectively supervise floor staff to ensure professional service and guest satisfaction during hours of operation.
• Execute FOH Schedules
• Execute Inventory for assigned department as needed
• Educate FOH personnel in product awareness and cultivate long-term service knowledge.
• Hold line level employees accountable to the systems and standards of the company
• Build rapport with Restaurant guests and ensure an enjoyable and memorable experience.
• Ensure that all Restaurant signage is accurate and in keeping with the theme of Restaurant
• Responsible for accurately reporting payroll
• Responsible for the end of night closeout and cash drop
• Responsible for keeping all signage up to date
• Maintain the POS database with accurate items and prices
• Assist in maintaining employee files.
• Perform all daily tasks as indicated on opening and closing checklists
• Ultimately responsible for cleanliness and repair of Restaurant and office.
• Attend and contribute to weekly manager meetings and cost calls when asked.
• Work closely and with all management staff.
• Foster a culture in which customer satisfaction is the primary concern.
• Establish open lines of communication between FOH and BOH at all times.
• Establish role as a spokesperson for the Restaurant within the community and with Restaurant’s guests.
• Become entrepreneurial in all endeavors with a view to increasing sales and guest satisfaction
• Maintain knowledge of local competition and general industry trends.
• Ensure adherence to all budget line items
• Bring your own personal style and energy to the brand-supplied talking points and program.
• Conduct consumer-facing activities.
• Generate brand awareness and positive product impressions to increase sales.
• Must have and maintain extensive product knowledge.
• Create weekly and monthly features to promote the restaurant. 

Product Management

• Maintain set par levels of all useable/disposable products (including, but not limited to To-go containers, straws, beverage napkins, sugars, teas, coffees, etc.).
• Maintain hard goods inventories.
• Oversee all FOH supplies and hard goods orders ensuring that the Restaurant is stocked appropriately for the time of year
• Conduct end of month inventories accurately and timely for all hard goods and disposable products
• Track purchases and spending and compare to budgeted expense for each Hard Good and Disposable
• Communicate any product shortages and needed purchases to the Purchaser.
• Continue to evaluate uses and purposes of disposables with staff.

People Skills:

• Praise in public, criticize behind closed doors, give constructive feedback when appropriate
• Constantly develop staff in food knowledge and service.
• Develop and Maintain strong work relationships with all hotel staff
• Build and maintain relationships with clients and customers. 
• Engage, instruct, and inspire individuals as well as crowds.

Group Functions:

• Communicate all special events, parties, and occupancy levels during the FOH meetings
• Work with Group Sales Manager to facilitate all groups
• Utilize SOP for groups in Restaurant Dining room
• Continue to work directly with group sales team to grow this segment of our business
• Trains and educates new Team Members with brands.  
• Perform other duties, as assigned by Team Leader / Manager. 

QUALIFICATIONS: Must have at least a high school diploma or GED.  Previous F&B experience is required with at least 2 years of Assistant Manager experience or above.  Must be able to work well under pressure and be self-motivated.  Must have good organizational, time management and sales skills.  Good communication skills—both written and verbal.   Position requires sitting, handling, eye-hand coordination, walking, standing, stooping, and kneeling.  This position may on occasion be required to assist with set up which may require the lifting, carrying, pulling or pushing of approximately 21—50 pounds.

The company reserves the right to revise and change job duties as the need arises.

The company reserves the right to transfer an employee to another location within the same citi as the need arises.