Required Years of Experience
0-1 years
Job Details
* CANDIDATES MUST HAVE OPEN AVAILABILITY, INCLUDING BREAKFAST, LUNCH, DINNER, & WEEKENDS *
The Reservationist is responsible for coordinating and managing all reservations. As a Reservationist for Jean-Georges, you will be part of our Reservations Department securing reservations for the restaurant. Your key responsibility will be to manage the day-to-day operation of Restaurant Reservations and to accommodate client requests in a timely manner, oversee bookings, and guest database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions.
- Efficiently and accurately handle reservations, cancellations, and a variety of inquiries received from guests, and redirect these inquiries to the restaurant as needed
- Responsible for maximizing bookings by delivering a warm & friendly, yet efficient reservations service
- Speaks clearly and persuasively in positive or negative situations and responds well to questions
- Develops a working knowledge of the menus
- Deliver exceptional service consistently and anticipate guests’ needs
- Operate ethically to protect the image of the Company
- Maintain a good working relationship with others by promoting teamwork and fostering a harmonious working climate
- Demonstrates flexibility and patience; possesses an interest in people
- Maintains a high level of sensitivity and confidentiality regarding personal and medical information from guests that are shared
- Helps train new department team members
- Organize all reservations and guests using the most effective guest and restaurant-conscious procedures.
- Professionally and effectively communicate with guests to ensure guest satisfaction.
- Maintain guest relationships to promote repeat business.
- Implement quick and efficient decisions based on guest and/or restaurant needs.
- Provide the highest quality service to guests at all times.
- Awareness of all guests’ needs, reservation needs, and restaurant needs at all times.
- Create and maintain a database with local concierges
- Utilizing Resy to the best of its capacities.
- Performs other duties and responsibilities as required or requested
- 1 year experience in similar field
- Displays a pleasant and cheerful disposition.
- Able to communicate professionally and effectively with both guests and staff.
- Must have basic math skills and be capable of operating department-specific software and applications.
- Available to work late nights, holidays, and long shifts if necessary.
- Strong communication and telephone skills
- Attention to detail
- Food knowledge
- Beverage knowledge
- Knowledge of Resy
Look forward to meeting you!
Jean-Georges Restaurant opened in 1997 to critical acclaim. The jewel of Chef Jean-Georges Vongerichten's empire, the restaurant offers the very best in fine dining. Consistently awarded four stars by the New York Times and three Michelin stars, Jean-Georges presents exquisitely crafted dishes blending French, American, and Asian influences. The local farmer's market is the driving force behind the seasonal, ever-changing menu. Chef Jean-Georges is a master at maintaining the essence of ingredients while using them inventively to produce the best flavor. Jean-Georges' chic and intimate dining room was redesigned by Thomas Juul-Hansen, with striking lighting by L'Observatoire. Impeccable service, tableside preparations, and floor-to-ceiling windows with stunning views of Central Park and Columbus Circle all contribute to an unforgettable dining experience.
For more information, please visit our website: http://www.jean-georgesrestaurant.com
Compensation Details
Compensation: Hourly ($22.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts
Required Skills
Phone Etiquette
Strong Communication Skills
Resy
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Part of Restaurants by Jean-Georges
Jean-Georges opened in 1997 to critical acclaim. The jewel of Chef Jean-Georges Vongerichten’s empire, the restaurant offers the very best in fine dining. Consistently awarded four stars by the New York Times and three Michelin stars, Jean-Georges presents exquisitely crafted dishes blending French, American, and Asian influences. The local farmer’s market is the driving force behind the seasonal, ever-changing menu. Chef Jean-Georges is a master at maintaining the essence of ingredients while using them inventively to produce the best flavor. Jean-Georges’ chic and intimate dining room was redesigned by Thomas Juul-Hansen, with striking lighting by L’Observatoire. Impeccable service, tableside preparations, and floor-to-ceiling windows with stunning views of Central Park and Columbus Circle all contribute to an unforgettable dining experience.
Follow the career path of General Manager, Alex Wolf: http://culinaryagents.com/career/timeline/alex-wolf
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