Job Details:
The Clayton is a Chicago based private luxury cigar lounge expanding its operations by opening its second location in Washington D.C. with multi-level bar offerings.
We are currently looking for a General Manager. As a General Manager, you'll report directly to the Director of Operations and ownership to ensure day-to-day operations of the venue run smoothly, sales and membership targets are achieved, and overall drive the success of the venue. You will oversee a staff of bartenders, servers, server assistants, and hosts/hostesses. We're seeking someone with hospitality management experience who is firm but approachable and wants to be part of a quickly expanding team.
What You'll Be Doing:
- Ensure shifts run smoothly with all FOH positions effectively performing their duties before, during, and after shifts
- Coordinate with staff as needed to minimize ticket times and ensure great service
- Facilitate excellent customer service and resolve guest issues as they arise
- Lead and develop individual team members, coaching and utilizing corrective action when necessary
- Adhere to all ABRA and Department of Health regulations
- Oversee the cleanliness of venue facilities and coordinate servicing for any maintenance issues
- Perform administrative and operational duties (e.g., invoicing, hiring, payroll) as determined by the Director of Operations
- Make adjustments to the POS as needed
- Ensure all company policies are upheld and report concerns to the HR Manager
What We're Looking For:
- 2+ years of experience managing a bar/restaurant preferred
- Demonstrated leadership and problem solving ability
- Refined interpersonal skills for interacting with team members and guests
- Ability to stay cool and focused under pressure
- Confidence in delivering performance feedback to team members when needed
- Strong knowledge of food, beverage, inventory, and food safety
