Task and Responsibilities

• Lead by example in all aspects of service and display a genuine passion for hospitality always striving to exceed guest's expectations
• Possess an acute knowledge on how to enhance guest experience
• Oversee and guide guest’s complete dining and restaurant experience
• Provide knowledgeable, approachable, efficient, energetic, and thoughtful service always
• Ensure food and beverage arrive to guests quickly and correctly; and confirming guest satisfaction
• Accurately deliver food to the correct table, seat number, and modification(s) if applicable.
• Ensure proper table maintenance, including water service, pre-bussing, etc.
• Communicate respectfully with chefs (and kitchen team) as necessary
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Attend daily pre-shift with Manager(s) on Duty to review what is expected of service before the shift.
• Maintain complete knowledge of all respective menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, and texture, serving temperatures, portion size, garnish and method of presentation.
• Accurately deliver food to the correct table, seat number, and modification(s) if applicable.
• Receive cash from guests, make any change needed, verify validity of charges, record charges
• Responsible for table set up and maintenance of the dining room as well as its perimeters.
• Responsible for assisting bartenders, Runners, and bussers in clearing, cleaning and resetting tables in the restaurant and bar tops throughout service.
• Responsible for ensuring silverware and glassware are always available throughout service. This includes bringing clean silverware and glassware from the dish station, polishing, and restocking back to appropriate places.
• Responsible for bringing dirty plates and glassware to the dishwasher station in an organized manner.
• Follow and complete daily checklists for opening and closing side work duties.
• Maintain an excellent level of cleanliness in all areas of service. This includes having respect for common areas shared with other employees of the restaurant.
• Act with integrity, honesty and knowledge to promote company culture.
• Communicate guest requests/issues to the manager when needed.
• Maintain a hygienic and safe environment at all times.
• Report the breakage, loss or theft of any restaurant property
• Update job knowledge by participating in staff training opportunities.
• Adhere to all company procedures as it pertains to personal appearance, attendance and conduct

Specific Job Knowledge, Skills and Abilities

• Ability to carry multiple plates to/from tables with ease, efficiency and poise.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, and all other charges
• Must be able to follow direction and communicate effectively
• Strong work ethic with a keen sense of urgency
• Impeccable service standards and attention to detail
• Clean work habits and personal grooming, resourceful and well-organized
• Personable, outgoing, energetic team player with a positive attitude
• Openness & willingness to learn
• Ability to multi-task in a demanding environment
• Wine Service
• Customer Service
• POS Systems
• High Volume Service
• Food Safety Knowledge
• Teamwork
• Service Procedures
• Communication
• Positive Attitude

Key Competencies

Effective listening skills, presentation skills, verbal communication, Guest focus, teamwork, people skills, action oriented, multi- tasking skills

Physical Demands

Requires standing for extended periods, walking, pushing, lifting up to 40 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.

Position Requirements

• Minimum 2 years serving experience in a high-volume, fine dining environment
• Food and beverage knowledge and a passion for the service industry
• Ability to work a variable schedule, including weekends, and shifts from morning through late night