Events make up a crucial piece of demand for John Fraser Restaurants. We believe guests select our properties because our service standards are consistent & high yet, our service is approachable & personable. Our goal is to provide authentic hospitality & meaningful curated experiences for each guest.

Our Event’s Team play an integral role in the growth, continued development and success of the property. The Team ensures all events are correctly set-up to guarantee a memorable experience for internal members, families, and guests. You will perform a variety of tasks to enhance the overall aesthetic of our event spaces, uphold our service standards, thereby contributing to a pleasant and positive experience for our guests.

Responsibilities:

• Event Staff must represent John Fraser Restaurants at all events
• Event Staff must always be on time.
• Work with our Special Events department in setting up and converting conference rooms, event spaces, private rooms as necessary from event to event.
• Attend training and Event Staff meetings as required.
• Event Staff must always be on standby during events, with appropriate tools and equipment to anticipate and/or quickly resolve any problems that might arise that could cause the delay of an event.
• Event Staff must be familiar with the various types of workable setups for each function room.
• Event Staff will set up events following detailed instruction from their Event Manager (Tables, chairs, all food and beverage equipment as needed for events).
• Check the temperature of the space and see if all lights are working and adjusted properly.
• Refresh & Service all meeting rooms during breaks.
• Perform all guest contact activities with a cordial, efficient, and professional manner while maintaining a commitment to excellence.
• Assist guests whenever possible, referring all requests which are beyond scope of responsibility immediately to supervisor.
• Event Staff must always be polite and respectful of our guests, employees and vendors.
• Event Staff must know how to develop a rapport with their guests.
• Tear-down and set-up event rooms. This includes stripping the room of all its furniture and resetting the room per the specifications outlined by the EO (Event Order).
• Properly cares for, moves, and stores equipment, such as tables, chairs, etc. Keeps all BOH Areas clean and tidy at the end of each shift.
• Responsible for cleaning and maintaining the event spaces pre, during & post event. This includes, but is not limited to, straightening chairs, clearing used dishes and glassware from the tables, changing table linen, wiping down surfaces and flipping the room back to its original intended design & look.
• Participates as a team member with all departments and any pertinent company employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service and of the hotel.