Boka Restaurant Group, in partnership with The Hoxton Hotels, is currently seeking a Service Manager to join our team at The Hoxton DTLA.
BENEFITS & PERKS: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, commuter benefits, and dining incentives!
ABOUT BOKA RESTAURANT GROUP: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here: https://www.bokagrp.com/
ABOUT THE HOXTON, DOWNTOWN LA: Serene bedrooms, two restaurants, and a rooftop pool for catching those rays, all in one very grand historic building on LA’s buzzing Broadway. We’ve got our lobby serving up the freshest of fare via Café Basque, where Southern California meets Southern France! For nightly dinner or poolside cocktails, head up to Cabra for Peruvian-inspired delights, plus a stunning golden-hour view of LA.
SERVICE MANAGER’S RESPONSIBILITIES:
- Report directly to the General Manager
- Helping to manage the floor, including touching tables, running food, overseeing staff, and monitoring the door
- Opening duties including restaurant walk-through to ensure the restaurant is ready for service, checking opening emails, conducting pre-shift with staff, and handling service demands as needed
- Closing the restaurant, including writing daily recaps, reconciling closing banks, and doing the final restaurant walk-through
- Helping to manage all employees, including assisting in training, support, performance management, and discipline
- Checking the reservation books and running the door when needed
- Participating in management meetings
- Regularly communicate with employees and guests
QUALIFICATIONS:
- At least 2 years of management experience in a fast-paced restaurant setting
- Liquor, beer, and wine knowledge is a must
- In-depth experience with Open Table and Aloha
- Extensive food and beverage knowledge
- Willing to work nights and weekends
- Knowledgeable about Boka Restaurant Group
This is an ideal position for someone who is dedicated to providing great service and is seeking to become a member of a hard-working and fun team!
PHYSICAL REQUIREMENTS:
- Ability to lift 10- 20lbs if necessary.
- Safely and effectively use all necessary tools and equipment.
- Stand and walk for the entirety of an eight-hour shift, including moving safely through all areas of the restaurant.
If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you! Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team!
