Gravitas is a small, vibrant 75 seat fine dining New American restaurant, serving tasting menus and dedicated to seasonal cooking and sourcing from local farms and waters. The Conservatory is a rooftop bar and lounge, surrounded by an urban culinary garden, open for evening service for wine, cocktails and dinner options that range from light bites to a 3-course prix fixe.

Job Details:

Represent the company as the first face guests see when they walk in and last face guests see walking out

• Greet all guests in a professional manner
• Manage the reservation system to prepare for service and update throughout
• Communicate any VIP guests or needs to both the manager and the server helping them.
• Answer the phone and assist with guest inquiries including, but not limited to, reservation availability, menu pricing, private events, hours of operation
• Manage reservations by accurately entering them into the system, as well as leading communication with guests regarding special requests, identifying dietary restrictions and celebrations, etc.
• Be aware of food critics and bloggers and notify management accordingly.
• Maintain organization and cleanliness of lobby area such as Host Stand, front doors and windows, etc.
• Maintain readiness and cleanliness of guest restrooms
• Lead coat check operations and communication with the rest of service team
• Maintain menu accuracy and cleanliness and helping to communicate to managers when updates are needed
• Approach all daily tasks with attention to detail
• React in a timely and appropriate manner for special requests, VIP guests, and opportunities in service and communicating as needed with management
• Accept feedback from members of the management team and aligning onself to the specific goals of Gravitas and the team.