The Floor Manager is responsible for managing the Chess Park Lounge operations, coaching, and directing the hourly staff. The goal of this position is to represent the Company’s best interests, ensure that Chess Park operates at the highest quality level, and provide exemplary customer satisfaction. 

Responsibilities:

• Live Our Vision, Values, and Beliefs every day.
• Assume full responsibility for every aspect of the guest experience and lead all associates during shifts to do the same.
• Front-of-house leadership, including training associates, providing world-class customer service, and taking great care of the equipment and facilities.
• Run pre-shift meetings, convey critical business updates, map and communicate station coverage plan, and lead Values messages.
• Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams further.
• Work with the rest of the Hospitality Leadership team to develop strategies to grow the business.
• Develop food and beverage knowledge for every product and lead associates to achieve the same.
• Embrace change and deliver top results no matter the obstacle.
• Be accountable for financial audits and paperwork: till cash, bank deposits and change requests, daily balancing, and tip tracking.

Requirements:

• Ability to lead, train, and inspire
• Organizational skills
• Effective time management
• Present with a professional demeanor
• Positive and clear written and oral communication skills
• Ability to engage guests successfully and build a relationship
• Can maintain our culture of accountability, positivity, and daily improvement
• Two years of service experience with at least one in management