NYC Hospitality Powerhouse IGC Hospitality is seeking an experienced General Manager for its high-volume venue. In Good Company Hospitality Owns and operates multiple high-volume venues in NYC and Florida. Responsible for ensuring that all guests have an Engaging, Dynamic Experience. The General Manager will drive the IGCH vision by utilizing the Leadership Roadmaps with all managers and ensuring that all managers consistently use the established tools, 10/10s and performance assessments. The General Manager will oversee all FOH operations at the venue and be involved in BOH operations.
Key Responsibilities:
Administration
- Assist in preparing weekly, monthly forecasts ensuring forecast accuracy to 5%.
- Create and implement procedures for new programs.
- Assist in conducting weekly/monthly departmental meetings.
- Ensure attendance at the weekly meetings by all FOH managers
Financial Aspects
- React with urgency to any forecasted sales and profit shortfalls to budget.
- Recommend and assist in the implementation of activity to stimulate short-term sales revenue where required
- Advise and implement policy of Recruitment, Scheduling, Menu development, Drinks Development, Staff Training and Opening procedures
- Maintain budget Food Cost.
- Maintain budget Beverage Cost.
- Assist in preparing a capital expenditure plan for the year and provide back up of suggested projects
- Ensure that payroll is signed off and submitted on time for FOH Departments.
- Ensure Vacation / Holiday / Sick and Personal days are tracked and logged with HR for Record.
Employee Relations
- Monitor and identify training needs within the FOH.
- Assist/Ensure the development of formal training plans for the FOH divisions to meet identified needs.
- Monitor and update training manuals and departmental Induction manual as and when required.
- Ensure all new employees are fully inducted into each department.
- Conduct performance appraisals for all relevant staff as and when required.
- Ensure that disciplinary interviews and counseling sessions are executed appropriately and be involved when necessary.
- Conduct selection interviews for all potential new staff as and when required.
- Ensure that TIPS Training is conducted and each staff member remains in compliance
- Manage all FOH Manager performance and interaction while keeping a cohesive team.
Miscellaneous
- Monitor FOH personnel to ensure that guests receive prompt cordial attention and personal recognition.
- Communicate with BOH
- Establish and monitor effective employee relations.
- Schedule and regularly conduct routine inspections of equipment and areas under the control of FOH management Staff.
- Maintain appropriate standards of conduct, dress, hygiene, uniforms and appearance of all employees.
- Maintain a Health Department Grade A Health Code
Guest and Public Relations
- Meet regular and VIP guests as needed.
- Create and maintain a personal and respectful rapport with regular guests.
- Entertain existing and potential clients to maintain customer loyalty.
- Create and implement a Marketing Strategy
- Maintain relationship with our PR company
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- To be fully conversant with all fire and emergency procedures.
- Ensure that all staff within the division works in a manner, which is safe and unlikely to give risk of harm or injury to themselves or others.
- Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the division.
- Ensure that all members of the division maintain the highest standards of personal hygiene.
General Duties
- Attend any meetings or training sessions or courses as required.
- Conduct a weekly meeting with FOH Managers
- Assist fellow employees to perform similar or related jobs as and when necessary.
- Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to our guests.
- Continuously seek out opportunities to learn and improve the knowledge of the job.
- Undertake any reasonable request made by a member of management.
- Ensure all purchasing is taken care of inside current budgeting.
- Oversee Staff Schedules with a view to minimizing overtime where possible
To be fully conversant with:
- Restaurant fire procedures
- Restaurant security procedures.
- Restaurant health and safety policy and procedures.
- Current licensing regulations
- Short and long-term marketing promotions
Position Requirements:
Education:
- Minimum education level required
- Specialized certifications, training or degrees required
- Minimum 3 year Management Experience in Food and Beverage at Department Head Level or equal amount of higher level Food and Beverage Management.
- Computer proficiency and knowledge of MICROS required
- TIPS certification preferred
Other Requirements:
- Skilled knowledge of food, wine and spirits
- Must possess a flexible and varied schedule to accommodate business demands, including weekends and Holidays
- Outstanding leadership capability
- Exceptional guest service orientation
- Excellent verbal and written communication skills in English
- Proficient in Microsoft Office
- Food Handlers Certificate
