Essential Job Function:

Responsible for ensuring the restaurant is operating according to the standards, providing hands-on support from the beginning to end of the guest experience – with guests, the service team, and with the Back of House team. May be responsible for overseeing service of any portion of the restaurants operating hours, as well as share in administrative responsibilities.

Responsibilities:

• Shift opening and closing managerial responsibilities
• Financial/cash handling, operational administrative tasks, facilities/Health Department checks, and oversight of hourly employees
• Oversee the FOH staff through all working hours - setting up for service, all service hours, and closing each shift according to restaurant standards
• Floor management: frequent decision making and troubleshooting, maintaining proper flow of service (at the door, on the floor, and at the pass), upholding service standards, product quality and cleanliness, continuous communication with kitchen and all FOH staff, guest interaction – ensuring service and food quality, cultivating relationships, resolving issues
• Assisting in training of all FOH hourly staff based on standards, directing staff and enforcing service standard, and administering FOH hourly disciplinary action as needed
• Attend all scheduled employee meetings and offers suggestions for improvement
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations

Skills & Requirements:

• 2+ years of restaurant management experience required
• Strong service, food and beverage knowledge required
• Ability to lead with poise under pressure
• Detail oriented, organized and professional
• High volume, fast-paced, high profile restaurant experience preferred
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment