Required Years of Experience
1 year
Job Details
From pier to pier: Chef Helene Henderson brings her farm-fresh Southern California-style dining to the Seaport! We strive to offer as much local and small farm as we can, shopping at farmers markets and from producers we know personally to serve the best possible produce available on every dish. Malibu Farm is a home, a community, and a desire to live local, eat local, and celebrate local. It’s the ultimate proof that if you do what comes naturally, anything is possible!
ESSENTIAL JOB RESPONSIBILITIES
- Deliver a high-quality food and beverage dining experience to all guests
- Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
- Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs
- Provide guests with food and beverage menus while demonstrate expert knowledge of all menu items, as well as daily specials
- Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
- Confer with dining room staff to ensure guests are receiving prompt and courteous service
- Provide guests with information about the Pier, including giving direction
- Maintain dining ambiance with an enthusiastic and graceful attitude
- Actively participate during line up
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
- Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service
- Adhere to sanitation, safety, and alcohol beverage control policies
- Complete all assigned side work relevant to guest interactive service
- Follow all company policies, procedures, and guidelines
- Consistently report to scheduled shifts on time and ready to work in proper uniform
- Operate ethically to protect the assets and image of the company
- Performs other duties and responsibilities as per business need
KNOWLEDGE, EXPERIENCE AND SKILLS
- Must have 1+ years Host experience in a high volume setting
- Personable demeanor, instinctive nature, and ability to deliver hospitality
- Ability to think quickly and multi-task in a fast-paced environment
- Ability to communicate effectively and eloquently, both verbal and written
- Ability to take direction and execute
- High standards for cleanliness of workspace and service areas
- A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
- Ability to work in an ever-changing environment
- Ability to work both independently and in a team environment
- Strong work ethic and customer-focused approach
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be passionate, entrepreneurial, and dedicated to success
PHYSICAL REQUIREMENTS
- Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to lift and carry up to 25 lbs; Ability to stand for prolong periods of time and climb steps regularly.
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
BENEFITS & PERKS
- Comprehensive medical, dental, vision and commuter benefits
- Employee dining discounts
- Professional growth and development opportunities
- Referral bonus
COMPENSATION
The base pay range for this position is $16.00-$20.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
Creative Culinary Management is an equal opportunity employer.
Compensation Details
Compensation: Hourly ($16.00 - $20.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Potential Bonuses
Required Skills
Reservation Systems
Hospitality Driven
Answering Telephones
People Oriented
Organizational Skills
Customer Service
High Volume Service
POS Systems
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Malibu Farm is now in New York and we hope you will join our team. From our humble backyard beginnings, to a small pop up cafe at the end of the Malibu Pier, we now have seven locations and are about to embark on our most exciting location on the water in the shadow of the Brooklyn Bridge.
We are looking for professional but not formal, fast paced but not harried, focused but not fussy team members who are reliable, responsible, ambitious, and want a job they can love in a stunning waterfront location that will make them love coming to work every day.
We are a no pretense. We love families, dogs, and babies. We are more than an equal opportunity employer - we want a coalition of team members that reflect the dizzying diversity that makes New York so amazing.
We don’t drizzle or use tweezers but we do looking for team members who value serving the freshest, locally sourced, organic meals, including our classic Cauliflower Crust Pizzas, Fried Egg Sandwiches, Grilled Steaks and Fish and lots of Salads and Veggies. Surrounded by the energy of the seaport district ,we hope you will come make a splash with us. Our bar focused on all agave based organic cocktails , is the centerpiece of our restaurant, will provide a fun environment to sip on Sangria, froze and local beer and wine.
