Steeped in history, anchored in style. Set within the iconic 1929 Art Deco Carbide & Carbon Building in Chicago’s Loop neighborhood, Pendry Chicago is a modern-day luxury hotel that pays homage to both the past and the present with contemporary, comfortable interiors, signature culinary and cocktail concepts, and inspired gathering spaces throughout that embody the spirit of Chicago.

If you have passion for the best in hospitality, we want to talk to you!

To provide friendly, courteous and professional service to guests in the hotel’s food and beverage outlets while maintaining a high level of service per Pendry Chicago and Forbes standards.

RESPONSIBILITIES AND JOB DUTIES:

• Ensure proper set-up for all tables in assigned sections with attention to details.
• Inspect linen, silver, china and other table items for cleanliness and appearance.
• Serve food, coffee, water and other beverages to customers as required by guests.
• Resolve complaints in regard to guest experience in a positive and professional manner.
• Cooperate closely with other members of the outlet team including server attendants, mixologists and kitchen associates.
• Communicate with Outlets Management on a daily basis.
• Clean restaurant area during and after meal periods.
• Positive team player with the ability to get larger tasks completed.
• Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquiries about the area.
• Follow health and safety procedures.
• Work well in a team atmosphere and independently.
• Self-motivated and friendly, able to work with a diverse team of people.
• Attend monthly department meetings.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Other duties as assigned such as assisting security with disorderly guests.
• Report to duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Pendry Chicago standards.
• Be fully versed in all Forbes service standards.
• Other duties as assigned by direct supervisor.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

PHYSICAL DEMANDS:

• Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking.  Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
• Requires the ability to lift and carry object weighing up to 50 pounds.
• Standing for 90% of work shift is required.

SPECIAL SKILLS REQUIRED:

• Must have basic knowledge of food and beverages preparation.
• Basic knowledge of POS systems, i.e. Micros.
• Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
• Sufficient manual dexterity in hands in order to use a knife to make garnishes, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
• Ability to remember, recite and promote the variety of menu items.
• Ability to work stand and work in confined spaces for long periods of time.
• Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.

EDUCATION REQUIRED:

Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.  High school diploma preferred.

EXPERIENCE REQUIRED:

Previous experience as a server or bar server in an upscale or luxury hotel required.

Prior Food and Beverage experience required.

LICENSES OR CERTIFICATES:

Ability to obtain any government required license or certificate.  CPR Certification and/or First Aid Training preferred.

Food Handler’s certification or ability to obtain one.

TIPS certification or ability to obtain one.