Company: Oceans (Toptable Group)
Position: Floor Manager
Reports to: General Manager
Oceans, a locally and globally inspired seafood restaurant, was founded by Vancouver’s award-winning Toptable Group with the philosophy of creating a timeless and approachable dining experience. Executive Chef Andy Kitko sets the vision for the menu inspired by the Pacific, Atlantic, and Mediterranean shores that features the freshest catches available – all accented by seasonal ingredients.
JOB SUMMARY:
The Floor Manager will inspire, develop, oversee, and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program. The ideal candidate will have full-time availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
-Serve as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams
-Oversee the day-to-day operations of the restaurant
-Maintain exceptional standards of professionalism and hospitality
-Lead by example, inspiring staff to deliver a memorable food and beverage experience
-Display a genuine passion to facilitate and exceed guest service expectations
-Ensure the delivery of superior customer service through effective staff training and education
-Actively participate in the mentorship and support of all team members
-Develop a strong and positive rapport with staff and guests
-Drive positive results and aligns with business goals
-Under the direction of the Restaurant Director, initiate and execute special projects
REQUIRED EXPERIENCE AND QUALIFICATIONS:
-At least three years of experience leading a premium food and beverage operation
-At least one year of experience training and managing a large and varied staff
-University degree or diploma in a related field such as hospitality or business administration
-Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment
-Highly committed to a premium level of quality
-Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
-Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
-Strong verbal and written English communication skills
-Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
-Comfortable with dealing with media, public speaking, and VIP guests
-Excellent wine and spirit knowledge
-Flexibility to work evenings, weekends, and holidays as required
-Full-time availability
-A professionally recognized wine and/or spirits certificate is an asset
*Oceans is an Equal Opportunity Employer