The Sommelier is responsible for making knowledgeable recommendations of wine and food pairings from the menu and overseeing the serving of wine to guests for service. This position will ensure food and beverage service runs smoothly and that patrons have enjoyable dining experiences by offering wine pairing suggestions.  The Sommelier will maintain, restock, and store wine in accordance with the restaurants’ wine program.  

Key Focus 

• Contribute to an exemplary guest experience  
• Advise guests on wines based on their personal tastes and food choices 
• Educate other staff members on current offerings for wine and beverage 
• Manage wine cellar and ensure its fully stocked for daily service 
• Ensure wine station is maintained, clean and stocked 

Personnel: 

• Ensure compliance with occupational, health, and safety standards. 
• Participate actively during pre-shift meeting to assist in educating staff members on current wine offerings and pairings. 
• Ensure consistent communication with staff members, management, and the kitchen during service. 
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities. 

 Guest Service 

• Ensure all guests consistently receive courteous and efficient service from all team members. 
• Maintain a welcoming and organized restaurant environment by following all steps of service. 
• Anticipate guest needs and create strong guest relationships. Guest recognition is expected for regular recurring guests.  
• Respond promptly to guest concerns and complaints involving management when necessary.  
• Maintain guest satisfaction by monitoring, evaluating, and assessing food/beverage service offerings to suggest improvements. 
• Determine and prepare various dining room operation guidelines and recommend improvements. 
• Assist the Wine director with planning, purchasing and organizing the restaurant’s wine program. 

Service Standards 

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service. 
• Reliably complete all assigned side work. 
• Follow all company policies and procedures including recently created and evolving COVID guidelines. 
• Demonstrate knowledge of Department of Health (DOH) standards. 

Company Values 

• Understanding that we require a positive and respectful attitude in the workplace.  
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook. 

Physical Demands  

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.