Responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with coats and other guest needs. Our host team will come to work professionally dressed on a daily basis and be a beacon of warmth, polish, and professionalism for our guests when they first enter our restaurants.

Essential Functions:

• Warmly greet and seat guests in the restaurant
• Answer telephones, take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Ability to multi-task calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs

Key Responsibilities and Duties:

• Ensure the overall Guest experience exceeds expectations and anticipate Guest needs
• Greet Guests with a warm and sincere smile
• Use tact and good judgement when dealing with Guest challenges and respond to Guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restroom cleanliness
• Sell and accurately account for gift cards
• Answer telephones, take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all Host steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Be professional and a team player
• Other duties will be assigned as needed