POSITION OVERVIEW:

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. The Server is also responsible for receiving and delivering guests orders and collecting payment. This position requires a motivated hospitality professional who is organized, friendly, and passionate. You will be an integral part of our service team who sets the stage for a memorable meal. You have a passion for food and beverage and you strive to provide selfless hospitality to our guests. You have amazing attention to detail, work well as part of a team, and work well under pressure.

GENERAL REQUIREMENTS:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

WHAT YOU BRING TO THE TABLE:

• Bring 3-4 years of experience as a Server
• Be familiar with the organization of the Restaurant(s) function of each job position.
• Have a thorough knowledge of menus and current specials.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Breakdown trays of soiled dishes and linen in the dish room according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

GROOMING: All employees must maintain a neat, clean and well-groomed appearance per Company standards outlined in the Employee Playbook.

LANGUAGE SKILLS: Ability to communicate effectively with management, guests, and staff.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Most work tasks are performed indoors. Temperature is moderate and controlled by restaurant environmental systems.
• Must be able to stand and exert well-paced mobility at least 8 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 40 lbs. on a regular and continuing basis.
• May be required to lift trays of food or food items weighing up to 20 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• While performing the duties of this job, the Busser is regularly required to stand, walk, sit, talk or hear. Frequently it is required to use arms & hands to reach, handle or feel objects, tools or controls and it is occasionally required to stoop, kneel, crouch or crawl.
• Must be able to safely lift and easily maneuver plates, cases of water, chairs and dining room tables.

COMMENTS: This job description is not an exclusive or exhaustive list of all the job functions that this position may be asked to perform from time to time.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant. In addition, attendance at all scheduled training sessions and meetings is required.

TableOne Hospitality and its affiliates are an Equal Opportunity Employer dedicated to non-discrimination in employment and will consider qualified applicants with criminal histories in a manner consistent with the requirements of AB 1008, California Fair Employment and Housing Act (FEHA), San Francisco Fair Chance Ordinance, and all other local, state and federal laws.