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Required Years of Experience
1 year
Job Details
Job Purpose:
The Host is responsible for maintaining the flow of the restaurant and event spaces. This position will welcome and warmly greet all guests upon arrival, manage efficient and timely seating of our guests to a table that best serves their wishes, and thank every guest as they depart. Aside from hosting duties during service, the Host will also have many backend responsibilities including managing and monitoring reservation software to maximize covers, as well as organizing and communicating shortages of products that are needed at the host stand.
Duties & Responsibilities:
Provide concise and professional feedback to other hosts.
Checking voicemails; forwarding to departments.
Texting reservations and forwarding any inquiries to our Event Manager.
Effectively work the computerized seating and reservation system.
Provide guests with estimated waiting time.
Accommodate special seating requests for guests whenever possible.
Seat guests based on guest preferences and balancing of customer flow in server stations.
Answer phones with correct phone greetings. Direct calls to the appropriate person or take messages.
Maintain the cleanliness of the Host station and front entry of the restaurant.
Thank guests as they leave and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
While checking and carding in a guest, double check with a guest about whether they are intoxicated. If yes, diffuse the situation and kindly ask the guests to return another time.
Working Conditions and Expectations:
Work schedule may vary between late evening, weekends and holidays.
Shifts will range from 4 – 8 hours and you may at times be asked to work overtime.
Able to work in a fast-paced environment and keep up with the guests' needs.
Working inside dining areas.
Always act in a professional manner that represents the restaurant, owners, partners, and staff.
Respectful to all guests that have chosen to dine at our restaurant.
Demonstrate teamwork in all areas of the restaurant.
Work with a positive attitude in all types of situations.
Follow safety and sanitation rules and laws at all times.
Attends all scheduled employee meetings.
Always act in the best interest of the restaurant, fellow employees, and guests.
Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee.
Qualifications:
1-2 years of equivalent experience
Be able to communicate clearly and effectively in the predominant language(s) of our guests.
Have working knowledge of food menus.
Physical Requirements:
Be able to work in a standing position for long periods of time (up to 8 hours) and work in a multiple level building.
Be able to safely lift and easily maneuver items that may weigh up to 15 pounds.
The Host is responsible for maintaining the flow of the restaurant and event spaces. This position will welcome and warmly greet all guests upon arrival, manage efficient and timely seating of our guests to a table that best serves their wishes, and thank every guest as they depart. Aside from hosting duties during service, the Host will also have many backend responsibilities including managing and monitoring reservation software to maximize covers, as well as organizing and communicating shortages of products that are needed at the host stand.
Duties & Responsibilities:
Provide concise and professional feedback to other hosts.
Checking voicemails; forwarding to departments.
Texting reservations and forwarding any inquiries to our Event Manager.
Effectively work the computerized seating and reservation system.
Provide guests with estimated waiting time.
Accommodate special seating requests for guests whenever possible.
Seat guests based on guest preferences and balancing of customer flow in server stations.
Answer phones with correct phone greetings. Direct calls to the appropriate person or take messages.
Maintain the cleanliness of the Host station and front entry of the restaurant.
Thank guests as they leave and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
While checking and carding in a guest, double check with a guest about whether they are intoxicated. If yes, diffuse the situation and kindly ask the guests to return another time.
Working Conditions and Expectations:
Work schedule may vary between late evening, weekends and holidays.
Shifts will range from 4 – 8 hours and you may at times be asked to work overtime.
Able to work in a fast-paced environment and keep up with the guests' needs.
Working inside dining areas.
Always act in a professional manner that represents the restaurant, owners, partners, and staff.
Respectful to all guests that have chosen to dine at our restaurant.
Demonstrate teamwork in all areas of the restaurant.
Work with a positive attitude in all types of situations.
Follow safety and sanitation rules and laws at all times.
Attends all scheduled employee meetings.
Always act in the best interest of the restaurant, fellow employees, and guests.
Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee.
Qualifications:
1-2 years of equivalent experience
Be able to communicate clearly and effectively in the predominant language(s) of our guests.
Have working knowledge of food menus.
Physical Requirements:
Be able to work in a standing position for long periods of time (up to 8 hours) and work in a multiple level building.
Be able to safely lift and easily maneuver items that may weigh up to 15 pounds.
Compensation Details
Compensation: Hourly ($18.86) plus tips
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