Job Description
The Director of Operations is responsible for leading and developing the management team, leading the team to exceptional business standards, maintaining strong relationships with clients, and instilling gracious hospitality at all times.
Desired Qualifications
- 7 to 10 years progressive management experience in a full service entertainment venue.
- Strong guest service and leadership skills.
- Strong coaching skills and team building experience.
- Ability to handle multiple tasks and prioritize workload in a deadline-driven, demanding environment.
- Must be organized, self-motivated, and proactive with strong attention to detail.
- Must have food and beverage knowledge.
- Proficient computer skills including POS, Inventory and Cost Control applications.
- A 4 year college degree is highly desirable.
Responsibilities
- Assist with the training for all Managers.
- Oversee the training and continued development of Managers.
- Assist the Managers with hiring staff, conduct interviews, performance reviews, and delegate responsibilities to managerial staff.
- Provides leadership to staff through effective objective setting, delegation, and communication.
- Work with HR to make sure:
- All staff related issues are addressed.
- Make sure all practices are within company guidelines.
- Assist with making sure policies and procedures are within proper guidelines.
- Set up action plans when necessary.
- Formulate and implement corrective action as needed.
- Provides guidance and support in the daily operations of the venue.
- Supervise all venue activities and ensure compliance to all company standards.
- Assist with the coordination, execution of service and special events.
- Continue to review and update all room flows.
- Assist with the relationship between the FOH and BOH.
- Review all inventories.
- Pars are correct and accounted for.
- Items are properly being maintained and stored.
- Make sure inventories are properly secured.
- Review and analyze the P&L for each venue.
- Review with GM/AGM.
- Isolate concerns and address them immediately.
- Review labor costs.
- Weekly meetings:
- One on ones with the GM’s
- One on ones with the AGM’s
- Weekly leadership
- Weekly manager meetings
- Weekly BEO meetings
- Weekly marketing meetings
- Daily pre-shifts
- Properly coach and constructively criticize when necessary.
- Work as a liaison between our group and our landlords.
- Make sure that all invoices are reviewed and accounted for.
- Make sure all mechanical, maintenance and health department issues are addressed and properly maintained.
About Us
Bankroll redefines the luxury viewing and entertainment experience by launching 16,000 square feet of fine dining, sports bar, lounge and theater spaces; a concierge staff dedicated to providing coaching, content and community around the world of sports & sports gaming and technology enabling a next generation approach to hospitality. At Bankroll, you can be assured of having the best seat to watch the game with your friends, the best place to get advice on how to bet on the game through one of our gaming partners and the best place to talk about the game and the bet you made with likeminded people at the venue or the Bankroll community online, all while enjoying the best entertainment, dining and cocktails of any entertainment venue in Philadelphia. Founded in Philadelphia,
Bankroll is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
