Reports to: General Manager, F&B Director, LSD Directors and Partners
Position Objective: Our Assistant General Manager helps lead the operation with their primary focus on the oversight of daily operations, staff, sales and guest experience. In addition, the AGM serves as the site’s liaison between the Events Team and guests hosting Private and Semi-Private Events. They will maintain the tone and positive vibe as related from the Land and Sea Dept with emphasis on genuine hospitality.
Essential Duties and Responsibilities*
- Coordinate and collaborate with the Events, Culinary, Admin departments.
- Create and cultivate a fun, warm, and contemporary culture
- Ensure all staff is trained, motivated, and empowered
- contribute to and develop training protocols
- Evaluate and improve guest service by improving and implementing steps of service
- assist in responding to all guest inquiries both positive and negative
- Enforce new CDC guidelines for PPE and sanitation
- Follow floor management protocols and perform all floor-related management duties
- participate in guest service, assist in managing reservations, deescalate guest issues, instruct and direct staff, assist with VIP bookings, assist events team
- Recruiting, Hiring, training, disciplinary, and termination of staff
- Identify cross-training opportunities for staff retention and development
- Engage with staff, guests and hotel partners with hospitality and empathy as the main focus
- Lead new hire onboarding and orientation
- Ordering and inventory of front of house supplies
- Ordering for glassware, flatware, and barware inventory pars
- Oversee organization, cleanliness and function of all service and storage areas on property
- Oversee daily operations including food, beverage, pool and event service
- Oversee hourly staff and assist in managing floor managers and department leads
- Oversee and implement operational systems (including daily finances and POS)
- Point of Sale maintenance and organization of Toast, manage printed and online menus
- Thorough knowledge and understanding of all food and beverage menus
- Serve as the main on-site point of contact for the Events Dept. and guests hosting Private and Semi-Private Events at this location.
- Remain in constant contact with Bar and Culinary teams for updates on BEOs and events on the calendar.
- Scheduling for hourly staff, using labor effectively to meet or exceed budget expectations (adjust for volume)
- Serve as a professional and personal role model to hourly staff, leads and floor managers
*This role requires the following certifications:
- Food Manager
- Allergen Training
- Alcohol Server Training
*May perform other duties as they arise
*Must be able to lift 40 lbs and stand for extended periods of time
*Land and Sea Dept. supports a healthy work life balance. For full transparency, we do however expect all of our salaried leaders to fulfill the expectation of a minimum of 50 hours a week, within a minimum of 5 work days on average. We acknowledge that some weeks might require less attention by our leaders and support them to balance their lives as needed. In turn we acknowledge that some weeks might require significant attention by our leaders and we expect them to support their properties by acknowledging the same.
Land and Sea Dept. is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
LGBTQA+ individuals and BIPOC strongly encouraged to apply, as we are forever striving to make our environment inclusive and supportive.
