Escape the bustle of the city and rediscover the romance of the sea at The Fulton, a restaurant from world-renowned chef Jean-Georges Vongerichten. The Fulton is the chef’s first seafood restaurant – located in an area of the city Vongerichten fell in love with when he first encountered the energy of the former Fulton Fish Market in 1986. With a hat tip to that history of The Seaport, the menu focuses on the best ingredients and the bounty of the ocean and beyond. With its waterfront setting the restaurant offers a singular New York dining experience, with patio seating and some of the best unobstructed views of the Brooklyn Bridge.

ESSENTIAL JOB RESPONSIBILITIES

· Receive and record dining reservations or respond to general inquiries via telephone or online reservation system

· Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift

· Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management

· Deliver a high-quality food and beverage dining experience to all guests

· Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

· Promote and maintain the highest level of customer service to all guests while staying alert to their needs

· Confer with dining room staff to ensure guests are receiving prompt and courteous service

· Provide guests with information about the Pier, including giving direction

· Maintain dining ambiance with an enthusiastic and graceful attitude

· Actively participate during line up

· Professional demeanor, polished appearance with the ability to exceed guest's expectations

· Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service

· Adhere to sanitation, safety, and alcohol beverage control policies

· Complete all assigned side work relevant to guest interactive service

· Follow all company policies, procedures, and guidelines

· Consistently report to scheduled shifts on time and ready to work in proper uniform

· Operate ethically to protect the assets and image of the company

· Performs other duties and responsibilities as per business need

KNOWLEDGE, EXPERIENCE AND SKILLS

· Must have 2+ years Maitre D’ or Lead Host experience in a fine dining, high volume setting

· Experience working with OpenTable is preferred

· Personable demeanor, instinctive nature, and ability to deliver world-class hospitality

· Ability to think quickly and multi-task in a fast-paced environment

· Ability to communicate effectively and eloquently, both verbal and written

· Ability to take direction and execute

· High standards for cleanliness of workspace and service areas

· A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied

· Professional demeanor, polished appearance with the ability to exceed guest's expectations

· Ability to work in an ever-changing environment

· Ability to work both independently and in a team environment

· Strong work ethic and customer-focused approach

· Ability to work a flexible schedule including days, nights, weekends, and holidays

· Must be passionate, entrepreneurial, and dedicated to success

PHYSICAL REQUIREMENTS

· Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

· Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.

· Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

BENEFITS & PERKS

· Comprehensive medical, dental, vision and commuter benefits

· Employee dining discounts

· Professional growth and development opportunities

· Referral bonus

COMPENSATION

The base pay range for this position is $25.00-$30.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Creative Culinary Management is an equal opportunity employer.