The Food Runner role is one of the most important positions at Mel's. You are responsible for organizing and delivering food to all guests throughout the shift. You should be able to communicate effectively with both the Dining Room and Kitchen team ensuring food is served according to position numbers, allergies and temperatures. You must ensure all special requests are properly followed: such as augmenting, complimentary items for VIPs, birthday/anniversary candles, etc. You must speak clearly and knowledgeably to customers about food dishes and allergies- working with a warm, knowledgeable and noticeably appreciative demeanor.
At Mel's we value our employees and are committed to creating an inclusive and welcoming work culture. We believe in a ‘whole house’ mentality and we expect all departments (Pastry, Savory, Dining Room, and Facilities) to support and motivate each other to achieve our goal of guest satisfaction. As an employee, you will interact with all of these departments regularly and should be able to communicate effectively and respectfully with your co-workers & managers.
This is a full time position and requires flexible schedule availability: including nights, weekends and lunches.
Our employees receive the below benefits:
- 40% dining discount at group restaurants
- closed for Thanksgiving, Christmas Eve & Christmas Day
- 56 hours of paid sick time every year
- a separate PTO accrual for vacation time (up to 120 hours after 4 years!)
- we offer enrollment in Medical, Dental and Vision insurance
- we provide each full time employee with a no cost life insurance policy
- enhanced short term disability policy
- access to an Employee Assistance Program (no cost mental health care)
CANDIDATE REQUIREMENTS
- Must have 2 years + experience in a fast paced NYC restaurant
- Must be able to lift & a carry at least 50 pounds
- Must be able to stand for long periods of time
- Must be comfortable with repetitive motions (such as walking, bending & standing)
- Must be knowledgeable of Industry critics & awards
- Must have full schedule availability
- Must be able to take constructive criticisms and work well in a team dynamic
SERVICE RESPONSIBILITIES
- Be warm, knowledgeable and noticeably appreciative
- Accommodate guests by making each individual feel welcome
- Act professional and accommodating and always maintain composure
- Identify and report problems to management immediately
- Be aware of service flow, dining timing, and adjust for each guest’s individual needs
- Implement and follow steps of service
- Oversee activities of your team in the station
85 Tenth Restaurants LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
