Required Years of Experience
6+ years
Job Details
As the Maitre D' you will greet guests, make and confirm reservations, host all VIP guests, and lead the host team to ensure the highest possible standards of service as well as coordinating all information with management and FOH team. You are responsible for the logistic details of reservations, arrangements for large parties and private dining BEO events while curating the overall atmosphere of the restaurant space.
Role and responsibilities:
- Handling reservations, mapping table allocations
- Make, adjust, and cancel guest reservations
- Network with regular clientele, VIP guests and concierge outreach
- Train, develop and lead a best in category host team
- Coat check logistics
- Ensuring excellent service standards
- Resolve guest complaints or disputes
- Communicate and coordinate with service team to ensure efficient and excellent service
- Answer guest questions regarding food, drinks, and specials
What we are offering:
- $18 - $26 Hourly wage (based on experience) + tips
- Opportunities to grow alongside a high performing team, with a strong focus on collaboration and professionalism
- A cohesive work environment where open and honest conversations are strongly encouraged
- Discounts and dining incentives at all of Tuxedo Hospitality's venues
Tuxedo Hospitality is an equal opportunity employer. All applicants will be considered for employment. We are committed to an inclusive work environment and value its constant evolution within our business practices.
Compensation Details
Compensation: Hourly ($18.00 - $26.00) plus tips
Benefits & Perks: Commuter Benefits, Dining Discounts
Required Skills
Resy
Reservation Systems
Customer Service
Multitasking
Team Player
Team Building Skills
Gallery
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OUR VISION
Chinese Tuxedo aims to restore to public view the rich, cataclysmic history that has made Chinatown what it is today. Attention is being paid both to the historical elements found on both levels, including cinder blocked egresses formerly used as escape tunnels, large hinged doors and delicate columns. This means our guests are able to see these architectural details for the first time in perhaps a century. The Bar on the private dining level, is actually made from recycled wood salvaged during the renovation, amongst other unique touches.
HISTORY OF CHINESE TUXEDO
5 Doyers Street had many incarnations over the years - an Opera House, a Mahjong Den, an escape hatch for Chinese Gangs (known as the Tongs) and now finally, New York’s Best in category Chinese Restaurant.
The site has a long and storied history that is evident in the painstaking refurbishment conducted by owners Jeff Lam and Eddy Buckingham. The space at 5-7 Doyers Street was formerly the Chinese Theater (also known as the Chinese Opera House) opened by Chinatown merchant Chu Fong in 1893. In its heyday, the theater was not only an important social gathering place for the community, but also a destination for non-Chinese to show the breadth of their cultural knowledge.
