PRIMARY OBJECTIVE OF POSITION:

To provide friendly, courteous, and professional service to guests in the hotel’s food and beverage outlets including but not limited to the Restaurant, the Bar, the Lobby Lounge, in Room Dining and the Club lounge, while maintaining high level of service as per Langham Hospitality Group and Forbes standards. To participate in the creation of innovative beverage lists and offerings.

RESPONSIBILITIES AND JOB DUTIES:

• Ensure proper set-up for the bar in assigned sections with attention to details.
• Inspect linen, silver, china, glassware and other bar items for cleanliness and appearance.
• Serve food, coffee, water and other beverages to customers as required by guests.
• Resolve complaints in regards to guest experience in positive and professional manner.
• Cooperate closely with other members of the outlet team including servers, porters and kitchen associates.
• Communicate with Restaurant Management on a daily basis.
• Clean restaurant area during and after meal periods.
• Positive team player with the ability to get larger tasks completed.
• Acquire a working knowledge of the hotel, in house facilities, and local information to respond to customer inquiries about the area.
• Follow health and safety procedures.
• Work well in a team atmosphere and independently.
• Self-motivated and friendly, able to work with a diverse team of people.
• Attend monthly department meetings.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
• Assist in month-end beverage inventory.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Other duties as assigned such as assisting security with disorderly guests.
• Report duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Be fully versed in all Forbes service standards.
• Other duties as assigned by direct supervisor.

SPECIAL SKILLS REQUIRED:

• Must have basic knowledge of food and beverages preparation.
• Must have extensive mixology knowledge and skills.
• Basic knowledge of Point Of Sale systems.
• Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
• Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
• Ability to remember, recite and promote the variety of menu items.
• Ability to work stand and work in confined spaces for long periods of time.
• Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.

EDUCATION REQUIRED:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• High school diploma preferred.

EXPERIENCE REQUIRED:

Prior Food and Beverage experience required with extensive mixology background.

LICENSES OR CERTIFICATES:

Ability to obtain any government required license or certificate. 

EOE, Including Disability/Veterans