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Service Manager
Hotel Saint Vincent
1507 Magazine Street, New Orleans, LA
Hotel Saint Vincent hiring Service Manager in New Orleans, LA

Hotel Saint Vincent hiring Service Manager in New Orleans, LA

Hotel Saint VincentMore Info

Full Time • Salary ($50k - $60k)
Expired: Jun 23, 2023

Sorry, this job expired on Jun 23, 2023. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year

Job Details

Job Title: Service Manager  

Reports to: General Manager

Employment Status: Full-Time, Exempt-Salary

At McGuire Moorman Lambert Hospitality we are on a mission to create the world’s chicest hotels and restaurants. Led by visionary hotelier Liz Lambert, and powerhouse restauranteurs Larry McGuire & Tom Moorman, we believe in a seamless combination of food, service, and design. We create refined hospitality through attention to detail, storytelling, and extraordinary dining and retail experiences.

Hotel Saint Vincent is seeking a dynamic Service Manager to join our team. The ideal candidate must have advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows one to plan and develop talent management, training, and safety. 

Essential Functions and Duties:

The Service Manager is responsible for leading the team of hourly employees, executing a financially successful retail program, creating, and updating retail signs, and promoting positive guest experiences. 

What we are looking for:

  • Creating strong bonds with the FOH and BOH teams to provide excellent food and service for the best possible guest experience. 
  • Prioritize floor management, restaurant cleanliness, and employee coaching.
  • Ordering of all packaging, paper, and dry goods
  • Assisting with scheduling as needed
  • Complete daily manager duties including running the floor, managing catering orders, performing restaurant accounting tasks, and handling all guest satisfaction issues.
  • Manage all retail inventory and toast prices, buttons, and placement.
  • Retail restocking and gift wrapping 
  • Implementation of waste controls for all paper goods
  • Setting and enforcing quality standards of service, as well as cleanliness, safety, and TABC compliance
  • Assist with creating effective schedules and ensuring the restaurant is well-staffed during peak hours.
  • Maintaining positive professional relationships with vendors
  • Strong, open communication with the MML Management team as well as the MML Executive Team via Avero notes, emails, and verbal communication. 
  • Other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills. 
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Working understanding of human resource principles, practices, and procedures.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite 

Education and Experience:

  • At least two years of previous experience in a well-established restaurant
  • An equivalent combination of relevant education and/or experience considered
  • Ability to work in a high-stress environment 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

If an offer is extended for this position you will be required to undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information offered employment for this role will undergo a comprehensive background check. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.


MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Compensation Details

Compensation: Salary ($50,000.00 - $60,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Potential Bonuses, Dining Discounts, Wellness Program

Required Skills

Business Management Knowledge

Customer Service

POS Systems

Food Safety Knowledge

High Volume Service

Conflict Resolution

Attention to Detail

Hospitality Driven


Wine Service


People Skills

Team Management

Read more

View Job Description

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Part of MML Hospitality

Located in the Lower Garden District of New Orleans, inside a landmark 1861 building, the Hotel Saint Vincent will open in the Spring of 2021. The 75-room hotel, designed by Lambert
McGuire Design, honors Saint Vincent’s storied past with highly considered restoration and modern design that compliment the property’s historic character. Inside original wrought-iron
gates, an opulent color palette mixes with rich textures and mid-century details, transforming the space into an elegant yet modern hotel with 70s era Italian design elements and unexpected details while preserving the look and feel of the
historic space. Property amenities include lush public spaces, interior courtyard with a Saltillo enclosed swimming pool, member’s club, private event center, and outdoor verandas.

Overseeing the food and beverage program, McGuire Moorman Lambert Hospitality showcases its signature hospitality, design, and modern cooking throughout the property with two
full-service restaurants as well event catering, in-room dining, and multiple bars. The hotel’s signature restaurant, San Lorenzo, serves a coastal Italian-inspired menu that’s influenced by the rich culinary history of New Orleans.

Also located on the grounds will be a second outpost of Elizabeth Street Café, the perennial Austin favorite, featuring a French bakery and Vietnamese café menu.