***THIS ROLE IS LOCATED at one of our Portfolio locations***
Up Room at The Robey Hotel
2018 W. North Avenue
Chicago, IL
https://www.therobey.com/
We are looking for those who deliver attentive service and strong leadership skills. You'll need an ability to create a motivating work environment, have a strong passion for excellence, and quality guest service. This position is in charge of maintaining our reservations platform, answering phone reservations, and the flow of seating for all parties within our space. Most importantly you will be the first point of contact for all of our guests!
Weekends and Evening nights are required
Duties & Responsibilities:
- Stock/restock appropriate areas of the bar with alcohol, glassware, ice and supplies
- Available to work a variety of hours, days and shifts, including weekends
- Effectively service a full bar top, cocktail station, and dining room orders
- Ability to safely tolerate hands being exposed to liquids frequently, including water, cleaning solutions, alcohol, various juices and other liquids
- Safely and effectively use and operate all necessary tools and equipment, including knives and blenders
- Ability to multitask calmly and effectively in a busy, stressful environment
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Account for and maintain the security of all bar stock and inventory
- Ability to recognize an intoxicated guest, refuse to overserve guests and seek out management with any concerns about a guest that appears intoxicated
- Accurately record and account for all items ordered, process payments, and account for and balance all sales/receipts in compliance with restaurant policies and procedures
- Understand and respond knowledgeably to questions about the restaurant and menu
- Understand and follow the food allergy procedure and special orders/restrictions
- Comply with all safety and sanitation guidelines and procedures
Skills:
- 1-4 years related experience and/or training.
- Available to work opening & closing shifts, holidays and long shifts if necessary. Must be able to work Weekends!!!!!
- Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.
