Founded in 2009 by Nicole and Stephan Outrequin Quaisser as a single concept, named after the couple’s two children Luc and Mary. LM Restaurant Group remains a family-owned hospitality company that specializes in creating local gathering places that deliver great food and down-to-the-last detail service. LM is now almost 300 team members strong. Our portfolio includes an eclectic assortment of hotel restaurants and catering & event venues that all share a common goal: making people feel cared for especially when it comes to our team!

LM Restaurants currently include Grant Park Bistro, River North Bistro, Land & Lake Kitchen, Land & Lake Andersonville, Land & Lake Ravenswood, and Land & Lake Rosemont.

LM Catering & Events include City View Loft, Kitchen Chicago, Lacuna Events by LM, LM Studio, and 26 event venue at the Eurostars Mag Mile Hotel and Sky on Nine event venue at the newly remodeled Staybridge Suites/Holiday Inn in Rosemont.

Location Highlight
Land & Lake Rosemont is the fourth outpost of LM Restaurant Group’s popular Land & Lake concept. The restaurant offers a variety of classic Midwestern inspired dishes using locally sourced ingredients.

Job Description
LM Restaurant Group is looking for a talented General Manager to join our growing team. The primary focus of this position will be responsible for overseeing the successful restaurant operating procedures for Land and Lake Rosemont. Their duties include but are not limited to; bar management; reviewing guest satisfaction; daily operations; sanitation; forecasting and financials. Communication skills, both verbal and written, are vital for this position as they will need to regularly work with Upper Management, Corporate, the Director of Operation, and Hourly Employees both FOH and BOH. The General Manager will report to the Director of Restaurant Operations.

What will I be doing?

As the Restaurant Manager, you would be responsible for directing and administering the activities and services of River North Bistro in the company’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Plan and direct all aspects of restaurant operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
• Initiate and implement up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue, including, but not limited to, creating new menus and cross-selling products and services hotel-wide.
• Recruit, interview, and train team members
• Compiles financial data related to operations, investigates and critique variances from expectations to determine cause and recommends appropriate management response to insure attainment of hotels financial objectives.

• Ensuring the highest level of customer satisfaction
• Inventory, ordering and receiving liquor, beer and wine
• Organize and lead staff trainings with a focus on bar operations including but not limited to food and wine pairing, guest experience, and menu knowledge
• Full understanding of local Health Department Sanitation guidelines
• Understanding, implementing and monitoring operational policy and procedures of the organization
• Develop positive working relationships with the support divisions and operations team to ensure proper operational support.

Other Duties

• All Team Members are required to fully comply with LM Restaurant Groups rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the restaurant. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotels and/or Restaurant meetings, training sessions and other information meetings.
• Comply with the companies’ grooming standards for both uniformed and non-uniformed associates.
• Comply with the companies’ service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Extensive knowledge of computer-based front and back of house POS Systems.
• Prolific in Windows, Lotus/Excel and MS-Office software operating systems and applications.
• Organization/prioritization skills necessary to meet month-end and year-end deadlines.
• Effective management, leadership, organizational and communications skills.
• All other duties assigned by the Director of Restaurant Operations

Qualifications

• Education:
• Bachelor’s or higher degree in a related field preferred but not required.
• Experience:
• 5+  years progressive experience in managing Food & Beverage Operations.
• Computer Skill & Other Technical Skills:
• Ability to utilize computer software and hardware required.  Ability to easily maneuver on computer keyboard required.
• Ability to assemble, analyze, understand, and present integrated spread sheets and complex technical information to all levels of management.
• Experience in forecasting and budget preparation.
• Ability to learn, utilize and communicate effectively via company issued communication devices (e.g., cell phones, etc.).
• Problem solving and analytical skills.

Communication:

• Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred: Spanish.

Licenses or Certifications:

• SERV Safe and Bassett certifications required

Other:

• Must be customer-service oriented and have excellent hospitality skills.
• Must be able to calculate basic mathematical functions.
• Preferable Bilingual (Spanish)
• Ability to work flexible schedule to include weekends and holidays.

EOE/AA/Disabled/Veteran