OUR MISSION

Home to one of America’s Great Restaurants. Honoring 100 years of restaurant history while serving as an anchor for community development.

THE ROLE

The Dixboro Project is seeking an aligned and growth minded hospitality professional to lead our service team towardds our amitious mission through strategic management of service.  

WHO YOU ARE

You are creative, entrepreneurial, passionate and a self starter. The ideal candidate is an experienced hospitality professional who is both a strategic thinker and keenly tuned in to the finer details that contribute to exceptional guest experiences.  You are well versed in fine dining and a master in preparation, diligence, and organization. You take pride in our establishments and put forward energy to exceed expectations and delight our guests and nurture the team and business every step along the way. Engagement with guests is genuine and intentional. You enjoy developing your team while providing structure for systems and processes. You are bought into and encourage the company culture and mission. You are a seasoned professional who is motivated, ambitious and has extremely high standards for self and others. 

JOB RESPONSIBILITIES

LEADERSHIP

The Director of Service & Hospitality leads the service team towards consistent excellence in achieving business objectives. Establishes and leads with professionalism and the standard of excellence. Demonstrate values-based decisions and actions; influencing and training those around you to do the same. Take responsibility. Develops and continuously coaches managers to lead the team towards excellence. 

CULTURE

Leads service teams in setting and maintaining the culture of accountability, transparency, and respect. 

Handles and keeps a pulse on the work environment and culture. Sculpts and redirects any actions/behaviors that detract from the healthy and productive culture of the team and professional culture of the dining room. 

SERVICE

Develop and continuously refine the Steps of Service. Responsible for evaluating all service needs and ensuring we are equipped and prepared to handle each aspect of service on a daily basis. 

PRESENCE

Demonstrates intentional floor presence, excellent service and genuine hospitality continually.  Guides and directs every team member on shift. Create visible and physical impact by being present with intention, knowing where your presence will have the greatest impact. Build relationships, trust, and awareness with all teams. 

TRAINING + DEVELOPMENT 

Lead the development of all training material for each department responsible for service. Evaluate and continuously push the service team to improve, from Steps of Service to language used throughout the guest’s experience. Maintain consistency in our service by ensuring training is never compromised for convenience. Ensure everyone is aware of the expectations for training new team members and has the most updated material to be successful. 

COMMUNITY 

Creates meaningful connections and lasting relationships with our guests. Available for special guest requests and events. 

FINANCIAL 

Drives financial performance by increasing guest satisfaction, guest check average, and hosting salesmanship & service classes. 

OUR VALUES

HOSPITALITY 

Our business is hospitality and hospitality is relationship. 

Our approach to hospitality is deeply rooted in Besa, the ancient Albanian pledge of honor that guides our dedication to genuinely caring for our guests and the way we make them feel. 

Great hospitality starts on the inside — that means how well we care for ourselves impacts how well we care for our 3 stakeholders. 

INTENTION

Intention flavors everything.

We create our experience through the power of our own intentions. This is where perspective, actions and decisions are born. 

We are conscious about our impact and that our every decision and action either adds or detracts from the culture and the bottom line. 

RESPECT

Respect exists here. 

Those who walk through our doors and work by our sides are treated with unconditional respect.

Respect is honoring our commitments and being accountable to ourselves and our stakeholders.

From the handling of our radishes to the chairs at our tables, to the surrounding land and community - we demonstrate genuine care.

EVOLUTION

What was informs what is. 
What is informs what will be.  

We exist in a natural state of evolution – celebrating the journey and embracing the process. Evolution promotes adventure and regeneration. 

We are innovators, creators, and pioneers attracting and inspiring like-minded souls to join us on our dance floor. 

Competitive benefits include: Will pay for relocation expenses, 3 weeks PTO, comprehensive medical plans through BCBSM, optional vision & dental, matching 401k*, dining discounts, wellness program, + additional perk packages