Bartender

Reports to: General Manager, Restaurant Manager

Location: Manhattan, NY

Key relationships: Restaurant team 

Employment Classification: Non-Exempt, Full-Time 

Tip Eligible: Yes 

General Description: Bartenders are responsible for all aspects of the guest experience at the bar, including greetings, menu sales, bar maintenance and development, overall guest satisfaction and happiness, fond farewells and maintain a general command of the food and beverage menu. 

You will work to prepare, mix, and serve consistently excellent beverages to guests either directly at the bar or through serving staff; provide impeccable hospitality to each of our guests, working specifically with each individual need to curate the best experience possible.

Key Responsibilities

Service

• Maintains warmth and hospitality in all correspondence with guests
• Complete opening and closing side work checklist for shift daily
• Help guests to make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answer all food preparation questions
• Take orders from guests, ensuring 100% accuracy when entering orders into POS
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes
• Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
• Communicate with the kitchen to manage timing of courses, any guest feedback, etc.
• Deal with guest complaints by finding a way to say yes; involve the manager on duty as needed
• Process guest payments in timely, accurate manner
• Process financials on shift-by-shift basis, including submitting accurate cash sales
• Accurately report cash and credit card tips and contribute to tip pool as applicable
• Maintain sanitation to DOH standards; Keep work area clean and organized 
• Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations
• Update knowledge and skills by participating in staff training opportunities
• Be a team player—support and assist your fellow team members whenever possible
• Complete other duties as assigned by management 
• Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)

Menu Knowledge 

• Maintain an understanding of OWS food menu and have the ability to clearly describe our offerings 
• Have a grasp of OWS’ beverage program and be able to summarize our philosophy and identify our different offerings 
• Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff

Station Set Up 

• Set up the bar; fill wells with ice, prepare fruit trays, restock the bar with beer, liquor, wine, glassware, juices; stock trash cans and towels, etc.
• Set-up garnishes following OWS standards

Brand

• Understand and communicate OWS values and brand philosophy to customers and staff and set the tone for a positive work environment
• Promote the OWS vision while establishing us as an innovator within our industry
• Actively involved in OWS publicity opportunities and community outreach
• Walks the talk with who we are and what we stand for internally and externally

Additional Skills and Responsibilities

• Shows a desire to learn about wine and develop within our company
• Demonstrates good organizational skills with an eye for detail
• Exude excellence in hospitality 
• Passion for exceptional hospitality in food and beverage
• Ability to adapt and thrive in a fast-paced, entrepreneurial environment
• Self-driven, results-oriented, and a passion for excellence
• Has lots of fun at work but is not afraid of putting in longer hours when required
• Highly effective communicator through email, phone, video, and in person
• Up to date and passionate about culinary trends in the United States and abroad
• Properly batch and serve cocktails to the OWS standards.  

Experience/Education

• Minimum 1+yrs of bartending experience in a restaurant
• Bachelor’s degree or certification in a Hospitality related field or equivalent experience
• TIPS certification preferred
• Ability to lift and move 50+ lbs
• Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, and POS systems
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business 
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential functions 
• Ability to perform essential job functions when working under stress, in fast-paced environments 
• Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook